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Are you ready to take ownership of a large-scale PFI education contract? A leading company in the Facilities Management sector is seeking an experienced Account Manager in Northamptonshire to lead the operational and commercial success of a high-profile education portfolio. This is an excellent opportunity to take full responsibility for a mature, long-term contract, leading Hard FM and Soft FM service delivery while managing client relationships, commercial performance and a large operational team.
Job Responsibility
Provide overall operational leadership across a large multi-site PFI education contract
Lead the delivery of both Hard FM and Soft FM services, ensuring exceptional service standards
Take full responsibility for contract performance, commercial delivery and operational excellence
Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact
Ensure contractual obligations, service level agreements and KPIs are consistently achieved
Drive continuous improvement, innovation and operational efficiencies across the contract
Lead and develop multidisciplinary teams across Operations, Hard Services, Health & Safety, Projects, Lifecycle and Commercial functions
Ensure compliance with all Health & Safety legislation and company standards
Monitor financial performance, identifying opportunities to improve commercial outcomes and customer satisfaction
Requirements
Previous experience managing a PFI contract or operating within a highly KPI and SLA-driven Facilities Management environment
Experience managing large-scale FM contracts with significant commercial responsibility
Proven experience leading both Hard FM and Soft FM service delivery
Strong commercial acumen, including responsibility for large contract budgets and financial performance
Experience managing multidisciplinary operational teams within complex environments
Excellent stakeholder management skills with the ability to build trusted client relationships
Strong leadership skills with the confidence to take ownership of operational and commercial performance
Nice to have
Experience within the education sector would be advantageous
What we offer
Competitive salary of £70,000
Performance bonus
Company car
Comprehensive benefits package
Long-term contract with excellent stability
Opportunity to lead a portfolio of multiple education sites with significant commercial responsibility