Account Manager

• Own the full sales cycle from building relationships with key stakeholders to negotiation and contracting
• Proactively own and manage a portfolio of accounts, becoming their trusted advisor and influencer
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Work to ensure we maintain and retain our customers, through proactively managing and engaging with our users and key stakeholders
• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI
• Consult with customers on their internal processes and challenge leaders to drive change across their organisation
• Create and implement internal promotion programs within customer organisations to generate awareness and drive usage of monday.com
• Partner with others at monday.com to ensure successful account management and surface customer inputs back
• Work as part of a global team, with access to ongoing training, and development

• A minimum of 3 years of B2B SaaS sales, account management or consulting experience
• Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building relationships with key stakeholders to negotiation and contracting
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathetic, and energetic
• Evidence of involvement in expansion or renewal strategies, partnering with other parts of the business (marketing, PMM, Product)
• Experience and evidence in taking the initiative to own your book of business and test and implement new approaches to pipeline generation

Prior experience in Strategy consulting