This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance, and a major source of differentiation for our company. As a result, we expect every AM to be industry-leading in their customer obsession, responsiveness, depth of product knowledge, and ability to handle commercials around renewals and expansion.
Job Responsibility:
Own the entire customer relationship from onboarding, to upsells, and through to future renewals
Work with the world’s leading venture investors to drive success with mission-critical software
Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business
Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value
Refine your craft and our processes, and evangelize those practices within our broader team
Forecast with accuracy to ensure we’re focusing on the right customers
Requirements:
Bachelor's degree and coursework in either business, sales, marketing or adjacent fields
Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies)
A resourceful, roll-up-your-sleeves mentality
Comfort with ambiguity and rapidly changing sales environments
Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists)
Technical acumen, and the ability to learn software products very quickly
An excitement to work in person 4+ days of the week at our office
What we offer:
Top of the line health, dental and vision insurance, with 100% premium covered
401k matching
Free lunch in office
Monthly team dinner (we have a lot of foodies) for each office