Account Manager

• Serve as the main point of contact for assigned clients, managing expectations and communications, and establishing strong client relationships
• Manage client expectations with the ability to recognize critical issues and escalate them to the Group Account Director
• Identify, scope, and align stakeholders on in-account growth opportunities with the support of the Group Account Director
• Lead client status meetings and written recaps
• manage feedback/approval cycles and ensure stakeholders stay aligned
• Oversee delivery of high-quality campaigns/initiatives on time and within approved scope and budget (with proactive risk identification and escalation)
• Coordinate across disciplines to understand what each team needs to deliver successfully (inputs, lead times, review cycles, and handoffs)
• Collaborate closely with creative, content, strategy, media, growth marketing and public relations teams to ensure campaigns and initiatives reflect the client’s objectives and agency standards
• Ensure decisions/action items are captured and communicated
• partner with the Account Coordinator to ensure they’re reflected in TargetProcess (project management tool)
• Attend and contribute to daily internal check-ins, providing status updates, capturing new requests or changes, and surfacing risk
• Mentor and guide Account Coordinators in project management and process execution

• 2-4 years of experience in account management within a full-service or digital-focused agency, or similar client-centric field (e.g., event/wedding planning)
• Demonstrated ability to manage multiple accounts of varying size and complexity in a fast-paced environment
• Ability to mentor and coordinate junior team members (Account Coordinators) and lead workstreams
• Knowledge of integrated marketing, including digital (online media, apps, websites, SEO, social media, etc) and traditional channels (PR, creative, offline media, etc.)
• Strong communication (oral and written), presentation, and relationship-building skills
• Proficiency with project management (experience with agile-style project management is a plus) and reporting
• Problem-solving skills and a solution-oriented approach to client and team management
• Driven to accept responsibility and accountability for work while seeking opportunities for additional challenges and growth

Experience with agile-style project management