Account manager

• Ensure the satisfaction of signed clients by working closely with the Operations team
• Drive client adoption of our various tools to integrate with their retail activities
• Design and launch special campaigns on the kiosks aligned with retailers’ events
• Maximize our Net Promoter Score (NPS) among clients
• Collect client feedback to inform our product roadmap and sales messaging
• Automate the above processes as much as possible
• Identify underperforming locations and propose initiatives to increase usage
• Expand our partner network
• Identify locations where additional kiosks can be deployed and secure extension contracts on existing sites
• Turn existing clients into ambassadors to support outreach to new prospects
• Coordinate with the broader Business Development team to support the achievement of commercial growth objectives

• Master’s degree (Bachelor +5) from a top Business School, Engineering School, or equivalent
• 2–3 years of professional experience, ideally in Customer Success Management within a fast-growing B2B scale-up
• Excellent written and verbal communication skills
• Strong organizational skills with a clear sense of priorities
• Pragmatic and solution-oriented
• Strong entrepreneurial mindset, with autonomy and independence
• Rigorous and methodical
• Highly comfortable with both written and spoken communication, with a strong affinity for client interaction
• Excellent stress management skills
• Strong commercial acumen, combined with creativity and a taste for challenge
• Ability to understand our Business Plan and key growth and profitability drivers
• Strong interest and enthusiasm for sustainable mobility
• Fluency in English is required

Experience in electric mobility is a plus

• Private health insurance coverage
• Gym membership
• Flexible working hours
• Annual offsite
• Regular team-building events
• English Training
• Free office snacks and unlimited coffee & Meal allowance for every worked day
• Special discounts for charging your electric vehicle