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Tripadvisor Logo Tripadvisor · Sales

Account Manager

United Kingdom, London Employment contract · Job Posted May 29, 2026
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Job Description

As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio. You will manage long-term relationships with restaurant partners while driving revenue growth, retention, and adoption of TheFork solutions.

Job Responsibility

  • Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of TheFork solutions
  • Negotiate win-win commercial conditions that help restaurants optimize margins and increase seat occupancy
  • Act as the primary point of contact for your restaurant partners and build long-term business relationships
  • Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility
  • Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS)
  • Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience
  • Support and train restaurants on how to use our tools effectively.
  • Share customer feedback and market insights with internal teams to help improve product relevance and customer experience

Requirements

  • You are a self-driven, results-oriented professional who consistently strives to meet and exceed commercial targets.
  • You are confident managing commercial conversations and negotiations over the phone with a high level of activity
  • You have a strong understanding of revenue management–related topics and commercial performance levers.
  • You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
  • You can quickly establish trust and build credible, long-term business relationships.
  • You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships
  • You are adept at managing multiple projects simultaneously without losing focus or quality.
  • You are able to work on a hybrid basis, with three days per week in the London office.
  • You are fluent in English
  • additional languages are highly appreciated.
  • You have at least two years of experience in account management or a closely related role.

Nice to have

  • You have a proven background in pitching and selling promotions, deals, or flash sales.
  • You have experience handling large portfolios, managing between 300 and 800 accounts.
  • You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
  • You thrive in fast-paced environments and remain organised under pressure.
  • You have experience within the Internet, digital, or tech sector.
  • You have experience working with hospitality or restaurant clients

What we offer

  • An awesome team
  • Competitive fixed salary and uncapped commission
  • A permanent contract
  • Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and/or in December to work fully remotely)
  • Lunch vouchers available 3 working days per week (delivered to the office only)
  • International teams and a multicultural environment spanning 11 offices across Europe
  • Highly inclusive working environment
  • Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
  • Continuous learning and development programs
  • Free access to the Calm app to help you build resilience wherever you are in your mental health journey
  • Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
  • Health insurance
  • Life & Disability Insurance at no cost to the employee
  • Attractive pension plans
  • Amazing offices with dining, a coffee point on each floor, and leisure area
  • Team building events
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