This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Northline is looking for an enthusiastic and driven Account Manager to join our Internal Sales team. In this office-based role, you will be responsible for managing a region-based portfolio of customers, acting as their primary sales point of contact and delivering a consistently high level of service. You will play an important part in supporting Northline’s continued growth strategy by strengthening customer relationships, expanding your portfolio and identifying new business opportunities. Reporting to the Internal Sales Manager, you’ll be supported by a collaborative and high-performing team focused on delivering outstanding customer experiences while increasing share of wallet and driving new business.
Job Responsibility:
Own, manage and grow a defined portfolio of customers, driving revenue growth through proactive engagement while ensuring Northline’s service delivery meets agreed KPIs
Position yourself as a trusted logistics advisor and primary sales contact for customers, fostering long-term partnerships through proactive engagement, commercial insights, quoting, rate reviews and the creation of mutually beneficial growth opportunities
Maintain regular and proactive customer engagement through phone, email, Microsoft Teams and face-to-face meetings, including interstate travel as required to strengthen relationships and support business growth
Proactively uncover, develop and convert new business opportunities within customers’ logistics requirements, positioning Northline as a strategic partner across multiple service offerings
Educate and onboard new and existing customers by providing clear information, guidance and training on Northline’s operational processes, administrative requirements and online platforms and portals
Build strong, collaborative relationships with Operations, Customer Service and Accounts Receivable to ensure customers are fully supported end-to-end, with expectations clearly communicated, implemented and maintained. This includes account setup, service delivery, invoicing and the timely resolution of any issues
Consistently achieve or exceed agreed team KPIs which includes account management revenue targets
Accurately maintain CRM records to track customer activity, opportunities, pipeline value and likelihood of conversion
Requirements:
Focus on customer retention and development
Professional attitude and excellent phone manner
Relationship management and development ability
Excellent time management
Positive attitude and solutions focus
Good attention to detail
Commitment and contribution to a team
Proficiency in Microsoft Office Suite (Word, Excel and Outlook)