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At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether. The Purpose: We are seeking a highly motivated and experienced Account Manager to join our team. The Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.
Job Responsibility:
Manage a portfolio of strategic client relationships, driving new commercial opportunities with key decision-makers and influencers
Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
Behave as a role-model within the Commercial team, sharing best-practise and insights to upskill colleagues
Develop and execute account plans to grow revenue and portfolio share
Identify and pursue cross-selling and upselling opportunities
Manage contract negotiations and renewals
Ensure customer satisfaction and retention
Analyse and report on account performance and market trends
Develop and implement strategies to mitigate risk and increase customer loyalty
Collaborate with cross-functional teams to deliver on customer needs and objectives
Requirements:
3yrs + payments experience in account management, partnerships and or sales
Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
Proven track record of achieving revenue targets and growing portfolio share
Strong business acumen and analytical skills
Excellent communication and interpersonal skills
Experience managing complex contract negotiations and renewals
Ability to work independently and as part of a team in a fast-paced environment
Experience in the technology or software industry is a plus
Nice to have:
A passion for challenging the status quo and driving positive change
Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures
What we offer:
Learning and Development - We offer a 700 USD annual budget to support your professional growth
leadership cafés, on-the-job training, and other opportunities to help you grow your skills
Insurance - medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance
Savings - Health Savings Account (HSA) and our 401k plan
Enhance Family Leave
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more