Account Manager

• Developing outstanding customer partnerships focused on the entire customer life cycle
• Building and managing long-lasting relationships with multiple levels of stakeholders
• Understanding our customers’ industry and business situation, concerns, and needs
• Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.)
• Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans
• Mapping stakeholders using organization charts of customer leadership and teams
• Aligning with the project team during all project phases through optimized governance
• Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer
• Guiding customers toward optimal use of the solution by being the go-to contact after project delivery
• Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content
• Negotiating new areas of business within existing accounts
• Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side
• Balancing and dynamically prioritizing multiple customer engagements
• Shaping and managing customer expectations through changing relationship stages

• 10+ years of account management experience
• At least a bachelor’s degree, preferably a master’s degree
• A track record of top performance in supply chain software solutions for manufacturing companies
• The proven ability to build trust from senior-level management and managers
• A customer-centric mindset and an entrepreneurial approach
• The ability to clearly articulate your viewpoint to all levels of customers and management
• Experience with CRM solutions such as Salesforce.com
• Strong ability to lead by example with proficiency in one or more of our core industries
• English language skills

Any other language

• Access customized training, coaching programs, and on-the-job development opportunities
• Working from home, adaptable hours, and the autonomy to shape your routine
• An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
• Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
• Encouragement to think differently through cross-team collaboration and innovation challenges
• A workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options