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Account Manager

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OPSM

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Location:
United States , Dallas

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

The Account Manager serves as the primary relationship lead for assigned members across PERC & Opti-Port. This role drives member growth, engagement & retention through strategic account management, vendor alignment, onboarding & education. In partnership with vendors, facilitators & internal teams, the Account Manager ensures operational excellence, compliance & delivery of measurable value.

Job Responsibility:

  • Serves as the primary relationship lead for assigned members across PERC & Opti-Port
  • Drives member growth, engagement & retention through strategic account management, vendor alignment, onboarding & education
  • Ensures operational excellence, compliance & delivery of measurable value
  • Relationship manager for key & multi-location members, ensuring engagement across all programs
  • Conduct business reviews focused on performance, vendor utilization, profitability & growth opportunities
  • Support new member recruitment & onboarding
  • Maintain consistent communication to drive satisfaction, retention & lifecycle engagement
  • Partner with study group facilitators to strengthen participation & program adoption
  • Ensure accounts are aligned with vendor partners, maintaining accurate reporting & rebate eligibility
  • Collaborate with vendors & internal stakeholders to secure & sustain program compliance
  • Educate members on vendor contracts, program benefits & compliance requirements
  • Monitor participation levels & implement corrective action when alignment gaps exist
  • Advocate for members to ensure timely issue resolution & maximize partnership value
  • Serve as SME for all frame programs
  • lead frame initiatives
  • Conduct frame analyses incorporating managed care, reimbursement & product mix evaluations
  • Develop Frame Program Growth Model to support profitability & benchmarking
  • Evaluate vendor & frame data, identify trends & deliver actionable recommendations
  • Prepare reports & executive presentations summarizing findings & growth strategies
  • Maintain accurate CRM documentation of analyses, business reviews & account updates
  • Represent PERC & Opti-Port at member and industry meetings, including Elevate Conference & SPARK Meeting
  • Develop & deliver educational content for in-person and virtual sessions
  • Support internal training to ensure consistent member support & vendor engagement

Requirements:

  • Bachelor’s degree in Business, Marketing, or equivalent industry experience
  • 7+ years’ experience in optical industry
  • 5+ years in account management (multi-location), business development or vendor relations
  • Strong analytical & data interpretation skills
  • Proficiency in Excel, PowerPoint & CRM systems
  • Excellent written, verbal & presentation skills
  • Ability to influence stakeholders
  • Strong organizational skills
  • Ability to travel 25–35%
  • Strong knowledge of frame programs, managed care structures & reimbursement models
What we offer:
  • Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts
  • May also be offered a competitive bonus and/or commission plan

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
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