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The Account Manager helps manage and support the agency’s relationship with the client by helping to develop marketing strategies and plans. They have the ability to clearly communicate client objectives to the internal teams and are responsible for monitoring the workflow of all projects including managing work for client presentations and proposals.
Job Responsibility:
Work with agency teams/SMEs to develop marketing strategies and tactics that ladder directly to client objectives
Exercise discretion and independent judgment with respect to possible courses of action and make appropriate decisions or recommendations
Disseminate all client briefs & directives along with corresponding Click Up tasks to ensure deadlines are met
Conduct & organize meetings that provide solid strategy, direction & resources for the agency SME teams
Provide an accurate record of all decisions made in meetings and ensure the individuals follow through to completion. Provide regular updates
Develop project budgets/ estimates as needed
Manage the overall development and execution of assigned plans and programs- including internal creative process from brainstorming through production and delivery
Organize and lead weekly status meetings for all active projects
Obtain client approval for all creative materials
Serve as the primary day-to-day contact with client/s on assigned projects
Identify new growth opportunities to increase the level of service provided to assigned client/s
Maintain a dependable system of communication with client, ensuring that information flows between client and agency on an appropriate, timely and regular basis
Troubleshoot issues relating to specific jobs and coordinate with the account supervisor as needed
Produce and present client-ready decks and reports for meetings and presentations
Keep PHG leadership teams aware of all successes and challenges associated with assigned clients
Maintain a solid understanding of the client’s business objectives, marketing objectives and competitive landscape
Uphold agency core values
Enter time on a daily basis
Requirements:
3+ years of agency experience in an account management role
Bachelor’s degree in advertising, marketing, business or related degree required
Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies
Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications
Ability to communicate effectively, both orally and in writing
Ability to read, write, analyze and interpret general business periodicals and professional journals
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to analyze and solve problems
Excellent organizational skills
Excellent attention to detail
Ability to work independently and as part of a team is a must
What we offer:
Hybrid work – split your week between working in our office or at home
Generous PTO policy, including flex time
Paid parental leave
Medical, vision, dental benefits
Resources for savings and investments such as our 401(k) plan with company match
Company-sponsored events and swag
Dog friendly work environment
Opportunities to learn, develop, network, and connect
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