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Robert Half Logo Robert Half · Customer Service

Account Manager

United States, Ventura · Job Posted May 13, 2026
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Job Description

We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence.

Job Responsibility

  • Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers
  • Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively
  • Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards
  • Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care
  • Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development
  • Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment
  • Apply company policies, departmental procedures, and quality expectations consistently in daily work activities
  • Remain flexible with scheduling and workload priorities to meet evolving operational demands
  • Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership

Requirements

  • 3+ years of experience in medical customer service, account support, or a related call center environment
  • Hands-on experience with healthcare and customer management platforms such as Allscripts, Cerner, CRM tools, and EHR systems
  • Strong ability to manage inbound calls, research issues, and deliver clear resolutions to customers
  • Working knowledge of authorizations, benefits, and billing functions within a healthcare-related setting
  • Proficiency with computer programs and data entry, with close attention to accuracy and record maintenance
  • Ability to balance quality expectations with productivity goals in a fast-paced environment
  • Strong communication and interpersonal skills with the ability to work effectively across teams
  • Reliable flexibility in scheduling to support changing business and departmental needs

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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