Account Manager

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

• Experience delivering a broad range of digital multi-channel marketing communications
• Client development with a strong focus on building trust-based partnerships for long-term success and collaboration
• Digital strategy development, including performance-driven and branding campaigns
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

You are ambitious with the ability to think strategically, contribute something new to the agency

• Flexible, hybrid working policy
• 25 days holiday with the opportunity to take unpaid leave
• Flexible health budget and Wellness & personal day
• Learning & development budget
• Referral bonus program
• Occasional breakfast & lunch at the office, Smoothie Tuesday
• You can choose to work from the spacious and barrier-free location in Zurich
• in Bern you can expect a small but nice and fully equipped office where you can hit the keys in peace
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities