Account Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The National Account Manager – ‘Segment’ is responsible for managing the relationship with assigned key accounts within the ‘Segment’ (transient, group and catering) segment, driving profitable revenue from mid-market tier accounts within a defined geographical territory, and facilitating opportunities for all brands on a booking fee and transaction fee basis.

Job Responsibility:

Develops targets for their account base
Sets targets in conjunction with key stakeholders
Creates sales strategy for account penetration
Coordinates and completes sales activity and follow-up with account team members
Implements and manages Account Teams
Identifies and develops new markets/segments from accounts managed
Executes sales strategy to achieve goals for assigned hotels
Develops contracts and correspondence and proactively develops customer solutions
Establishes business transient pricing for assigned accounts
Proactively manages relationships with multiple contacts in assigned market accounts
Coordinates with hotels for site inspections and entertainment
Participates in guest satisfaction review sessions to identify areas of improvement
Takes ownership of results and shares recommendations to address guest service issues

Requirements:

Minimum 3 years proactive sales experience
Excellent selling skills and understanding of sales processes
Outstanding customer development and relationship management skills
Knowledge of group, catering, business transient and extended stay segments
Knowledge of contractual agreements and legal implications
Ability to develop and implement successful sales strategies and strategic sales plans for individual accounts
Understands revenue management functions and how to determine account profitability
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Effective decision-making skills
Ability to influence others
Strong organization skills
Excellent negotiation skills
Ability to develop and maintain relationships at all levels
Ability to use standard software applications and hotel systems including SFA and Empower Sales
High School Diploma or equivalent required
Bachelor’s Degree in Hospitality Management preferred

What we offer:

Equal opportunity employer
Inclusive, people-first culture
Non-discrimination on protected bases such as disability and veteran status

Additional Information:

Job Posted:
May 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Manager