Account Manager

• Manage and nurture a portfolio of Australia-based clients, ensuring high satisfaction and long-term retention
• Lead customers through a smooth and successful onboarding experience
• Act as the main point of contact for client needs via email, chat, and calls
• Identify opportunities for upselling, cross-selling, and account expansion
• Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking
• Gather and relay customer feedback to internal teams to support continuous product improvement
• Partner with the Sales, Marketing, Product, and Operations teams to strengthen our APAC market strategy

• Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space
• Have worked with SMB clients and understand their challenges and goals
• Are fluent in English (native-level or near-native required)
• Are comfortable working Australian time zones from Philippines
• Have strong communication, relationship-building, and problem-solving skills
• Have experience handling churn scenarios and improving client retention
• Are highly organised, proactive, and capable of managing multiple accounts simultaneously
• Have a growth mindset and enjoy working in a fast-paced, scale-up environment

Previous experience with companies such as Mindbody, ClassPass, Momence, ClubReady, or Glofox is a strong plus

• Attractive compensation package
• Work-Life Harmony
• Work from anywhere
• Diverse fun loving team