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As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth.
Job Responsibility:
Manage and nurture a portfolio of Australia-based clients, ensuring high satisfaction and long-term retention
Lead customers through a smooth and successful onboarding experience
Act as the main point of contact for client needs via email, chat, and calls
Identify opportunities for upselling, cross-selling, and account expansion
Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking
Gather and relay customer feedback to internal teams to support continuous product improvement
Partner with the Sales, Marketing, Product, and Operations teams to strengthen our APAC market strategy
Requirements:
Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space
Have worked with SMB clients and understand their challenges and goals
Are fluent in English (native-level or near-native required)
Are comfortable working Australian time zones from Philippines
Have strong communication, relationship-building, and problem-solving skills
Have experience handling churn scenarios and improving client retention
Are highly organised, proactive, and capable of managing multiple accounts simultaneously
Have a growth mindset and enjoy working in a fast-paced, scale-up environment
Nice to have:
Previous experience with companies such as Mindbody, ClassPass, Momence, ClubReady, or Glofox is a strong plus