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We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track.
Job Responsibility
Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time
Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy
Coordinate with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion
Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up
Support account activity for high-volume retail partners
Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices
Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week
Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations
Requirements
Previous experience in accounting support, order processing, or administrative operations is required
additional experience is preferred
Ability to navigate multiple vendor portals and online systems with minimal supervision
Strong data entry skills with close attention to detail and accuracy
Customer service experience with the ability to resolve issues professionally and efficiently
Comfortable working in a fast-paced environment with shifting daily priorities
Strong organizational skills and the ability to maintain complete and accurate records
Proficiency in basic office software and general computer applications
Effective communication skills for working with vendors, customers, and internal team members
What we offer
Medical, vision, dental, and life and disability insurance
Company 401(k) plan for contract/temporary professionals