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As an Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients. You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets. This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences. You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.
Job Responsibility
Drive customer profitability, growth, and retention across strategic global accounts
Identify opportunities for value-added sales, growth, and increased service adoption
Conduct profit and loss reviews and ensure commercial agreements are met
Build and maintain strong relationships with key stakeholders, including C-suite executives
Engage internal teams (operations, finance, technology) to deliver value and service excellence
Lead strategic conversations to influence customer programs and business decisions
Deliver innovation by recommending and implementing new products and services
Develop and execute customer business plans aligned to client goals
Analyse customer data and trends to identify insights and opportunities for improvement
Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
Manage and deliver key customer projects with clear stakeholder communication
Collaborate with regional and global teams to optimise contract performance and delivery
Influence change through strong storytelling, ROI articulation, and data insights
Requirements
Minimum 5 years’ experience in Account Management
Proven success managing large, strategic, or multinational customers
Commercial acumen and experience managing customer profitability
Ability to build executive-level relationships
Experience working with cross-functional and global teams
Strong analytical and data interpretation skills
Experience using CRM tools (e.g. Salesforce)
Excellent communication, negotiation, and influencing skills
Strong project management capability
Travel industry experience preferred
Nice to have
Travel industry experience preferred
What we offer
Inclusive company culture
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development
Exclusive Staff Discounts
Travel Discounts
Career opportunities in a network of brands and businesses across the globe
Corporate Health Discounts
Mental Health Support and Employee Assistance Program
Social events and awards nights, social team building and industry events
Corporate Social Responsibility program
Sustainability efforts
Workplace committed to reconciliation through our Reconciliation Action Plan