Account Manager

Ready to take your sales career to the next level? At Convergence Group, we’re on a mission to make connectivity as simple as turning on the lights. For over 20 years, we’ve been setting the standard for UK networking solutions - and now, with ambitious growth ahead, we’re looking for an Account Manager to join our team. You’ll be the trusted partner for a portfolio of amazing customers - building lasting relationships, understanding their goals, and delivering smart connectivity solutions that help their businesses thrive. What it’s like here: The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you’ll be doing as our Account Manager: Grow customer relationships - Get to know your customers, understand their world, and recommend the perfect mix of LAN, WAN, Wi-Fi and security solutions. Keep things running smoothly - Manage renewals, quoting, delivery and billing with support from our internal teams. Spot opportunities - Identify and close new deals through smart upselling and cross-selling - focusing on value not just transactions. Tell our story - Create proposals that bring our value to life and show customers how we can help them shine. Stay connected - Run regular meetings, QBRs and strategic review sessions to keep relationships strong and meaningful. Own your pipeline - Manage your accounts from start to finish - forecasting, reporting and growing your portfolio along the way while consistently hitting (or smashing!) your targets. Engage senior stakeholders - Build credibility and influence across every level, including C-suite. Know your market - Stay on top of trends and competitors so you can be a trusted advisor. Think commercially - Understand bids, margins, budgets, and revenue impact to drive sustainable growth. What we’re looking for: 3+ years’ experience in sales, including 2+ years in selling Managed WAN & LAN solutions. Experience working within an MSP environment with enterprise vendors (e.g. Cisco, Extreme, Fortinet). Proven success in relationship management, upselling, cross-selling and delivering against targets. Familiar with CRM systems (Zoho preferred) and confident managing forecasts and reports. A professional sales qualification is advantageous. Excellent communication skills, confident in engaging, influencing and presenting. Eligible for BPSS & SC clearance. Full UK driving licence. What you’ll get: £40–60,000 salary + double OTE (uncapped!) + car allowance. 33 days holiday (including bank holidays). Private medical insurance. Enhanced pension, income protection & life assurance. Hybrid working - 2 days a month in the Solihull office & flexible core hours. Dog-friendly office - yes, really! Who are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Where A-Players come to make a difference: If you’re an Account Manager who enjoys acting as a trusted strategic advisor and helping customers maximise the value of our LAN, WAN, and network security solutions, we’d love to hear from you. Join us and take ownership of solutions that shape the future of connectivity, in an environment where your skills, curiosity, and drive will be stretched - and rewarded. Apply now to make an impact and grow your career with Convergence Group.