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You’ll nurture and strengthen relationships with clients after implementation. You’ll act as a trusted advisor for our customers and ensure they get the most value out of Qargo. You’ll work closely with internal teams to ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
Job Responsibility:
Manage and nurture relationships with clients post-implementation
Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation
Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences
Provide training and guidance to clients to help them maximise the benefits of our platform
Capture and manage product feature requests
Requirements:
3–4 years of experience in account management, customer success, or another client-facing role
Experience in the transportation industry
knowledge of container transport is a strong plus
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with upselling and commercial objectives
Strong interpersonal and communication skills
Excellent problem-solving skills and a proactive, customer-centric mindset
Confident working both independently and collaboratively, managing multiple priorities with ease
Fluent in Dutch and English, both spoken and written
Comfortable visiting clients regularly
Nice to have:
Ideally, you’re based in the Randstad region
What we offer:
A competitive salary package and benefits
Growth opportunities in a fast-scaling tech company
Flexible working hours and the freedom to use your home office as your base
Being a part of a driven and inclusive team that is transforming the logistics industry