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PagerDuty Logo PagerDuty · Sales

Account Manager

United States, Boston · Job Posted March 04, 2026
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Job Description

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

Job Responsibility

  • Own a portfolio of existing customers to ensure adoption, value realization, and retention
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
  • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption

Requirements

  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
  • 4+ years of proven success managing renewals and growth within a SaaS environment
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
  • Bachelor’s degree or equivalent experience

Nice to have

  • Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
  • Familiarity with the MEDDPICC and Command of the Message (COM) frameworks
  • Experience working with enterprise software customers or in a DevOps environment
  • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
  • Proven history of achieving revenue and retention goals through consultative account management
  • Self-starter with strong collaboration, negotiation, and problem-solving skills

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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