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We're recruiting for a permanent Account Manager to join a well-established, global organisation based in Gateshead. This is an exciting opportunity to join a structured, secure business that genuinely invests in its people and offers long term career progression. This role offers a blend of account management and warm sales follow up with existing customers - no cold calling. It's ideal for someone who enjoys a relationship led, customer centric environment. Working closely with the Head of Sales - IMEA, you will oversee and develop current client accounts directly. We genuinely love recruiting for this business. They truly look after their staff and promote a positive, supportive culture across every department. You'll be joining a friendly, welcoming team within a values driven organisation centred around collaboration, integrity, and development.
Job Responsibility
Proactively manage and grow allocated, existing customer accounts
Manage the full sales pipeline via CRM - from lead through to negotiation and close, including preparing quotations
Generate and qualify new business opportunities with existing customers within your territory
Meet and exceed agreed targets
Provide product information and Tier 1 technical support
Prepare structured account action plans for key accounts
Track and report on KPIs, producing monthly reports and sales presentations
Participate in ongoing training and development
Undertake additional responsibilities as required by the Head of Sales - IMEA
Requirements
Experience as an Account Manager or similar customer/sales role
Experience working with technical products
Strong growth mindset and commercial awareness
Excellent communication skills across phone, email, and Teams
CRM and Office 365 proficiency
Proactive, self motivated, and collaborative approach