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Profound Logo Profound · Sales

Account Manager

United States, New York City 70000.00 - 140000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Profound is on a mission to help companies understand and control their AI presence. As an Account Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform.

Job Responsibility

  • Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
  • Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
  • Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
  • Build organizational maps of customer deployments to expand relationships and impact
  • Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
  • Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
  • Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
  • Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption

Requirements

  • 3 or more years of SaaS experience in account management, renewals, or expansion sales
  • Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
  • Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
  • Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
  • High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
  • Highly organized and data-driven with strong pipeline discipline and attention to detail
  • Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
  • High integrity and long-term orientation, motivated by customer success and sustainable revenue growth

What we offer

  • Offers Equity
  • Offers Commission
  • full range of benefits and perks
Profound - All Job Offers

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