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Robert Half Logo Robert Half · Insurance

Account Manager

United States, Greenville · Job Posted June 28, 2026
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Job Description

We are looking for an Account Manager to join our insurance team in Greenville, South Carolina, in a contract-to-permanent capacity. This role is focused on delivering a strong client experience by building trusted business relationships, managing account activity with precision, and serving as a dependable point of contact for customer needs. The ideal candidate brings a consultative approach, communicates effectively across teams, and is comfortable balancing relationship management with detailed administrative follow-through.

Job Responsibility

  • Cultivate and maintain strong relationships with business clients to support retention, satisfaction, and long-term partnership growth
  • Keep account information current by tracking client activity, including hours reporting, enrollments, onboarding updates, and terminations
  • Respond to client questions and concerns promptly, ensuring issues are addressed thoroughly and professionally
  • Partner with customer service and claims teams to coordinate solutions and provide a seamless experience for clients
  • Develop in-depth knowledge of insurance products and service offerings in order to guide clients with accurate and relevant information
  • Manage inbound inquiries and follow up consistently to support account needs and identify additional service opportunities
  • Monitor account trends and client interactions to help improve service delivery and strengthen overall account performance

Requirements

  • Experience in account management, client services, or a similar customer-facing business role
  • Background supporting B2B relationships with a strong focus on responsiveness and service quality
  • Ability to build credibility with clients and maintain productive client partnerships
  • Strong organizational skills with experience handling detailed records and multiple account updates accurately
  • Effective communication skills, with the ability to collaborate across departments and resolve client concerns
  • Comfort managing inbound requests and prioritizing tasks in a fast-paced environment
  • Familiarity with inside sales or consultative client support is preferred
  • Insurance industry experience or the ability to quickly learn industry products and services is highly valued

Nice to have

  • Familiarity with inside sales or consultative client support is preferred
  • Insurance industry experience or the ability to quickly learn industry products and services is highly valued

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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