Account Manager

• Develop and maintain strong relationships with key stakeholders within customer organizations to foster trust and loyalty
• Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
• Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets
• Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption
• Leverage satisfied clients to generate referrals and expand our customer base
• Maintain a deep understanding of our products and stay informed about industry trends and best practices
• Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business
• Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy

• 2-4 years of experience in account management or related field
• Prior experience in a SaaS environment
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients
• Excellent organizational skills with attention to detail
• A proactive approach to identifying and addressing client needs and opportunities
• Comfortable using CRM software and other relevant tools to manage accounts and track performance
• Bachelor’s degree in Business, Marketing, or a related field is preferred but not required

Dental SaaS experience

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or Vacation
• Sick Time
• Employee Well-Being program
• 11 paid holidays
• Volunteer Time Off
• Employee Referral program
• Additional perk and voluntary benefit programs