Account Manager

• Work with a dedicated patch of existing customers as an Account Manager to be their key point of contact
• Establish a trusted advisor relationship to achieve and expand customer goals resulting in account renewal, upsell and cross-sell
• Be responsible for the AvePoint vision and strategy for these customers
• Renew and expand our footprint within your territory of existing customers
• Help your customers with any questions or issues they may have
• Build your relationships within the customer to identify new customer pain and business challenges
• Work with our team to successfully close new deals by listening to your customers, understanding their problems and positioning innovative solutions using AvePoint products
• Own a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular, systematic touchpoints
• Act as the single point of contact for existing AvePoint customers in your account patch
• Maintain and build relationships with existing key contacts
• Establish relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company
• Ownership of the commercial sale
• Manage complex sales cycles with a consultative sales approach
• Secure the renewals of customer accounts at or above the projected renewal amount
• Increase sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction
• Understand the customer's business, their challenges, pains, and opportunities
• Present AvePoint solutions relevant to customer objectives
• Work with dedicated pre-sales engineers and other cross-functional team members to help close business
• Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers (with support as required)
• Answer questions and help to resolve issues in a timely manner, including communicating new product developments to existing customers
• Communicate with prospective customers, assist and guide them through their evaluation and selection process
• Maintain an accurate and current pipeline of opportunities within the CRM system
• Be responsible for hitting or exceeding quarterly renewal and new business targets

• Bachelor's degree
• 5+ years of technology account management experience and skills
• 2+ years of experience selling in the Microsoft 365 ecosystem
• Experience with executive selling, both business and technical
• General familiarity with selling methodologies and processes
• Business Development experience preferable
• Accountability and a sense of urgency
• Excellent communication and listening skills
• Willingness to learn and grow

Business Development experience

• Competitive market-based compensation
• Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
• Work life balance through hybrid working model of 3 days a week in office
• Enhanced PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)
• Private Health Insurance
• Mobile Phone Plan Reimbursement
• Tuition Reimbursement
• Dedication Awards
• Employee Referral Program