Account Manager, Telstra

Telstra

Location:
Australia, Ballarat

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Account Manager plays a pivotal role in supporting small and medium business customers by delivering tailored communications and ICT solutions through the Telstra Business Technology Centre (TBTC) network. This includes managing customer relationships, driving satisfaction, retention, and business growth while collaborating with teams to generate and qualify leads for tailored solutions.

Job Responsibility:

Manage customer relationships across a defined portfolio to drive satisfaction, retention, and growth
Achieve individual and team sales KPIs, including revenue, profitability, and Net Promoter Score (NPS)
Execute outbound campaigns and contribute to portfolio strategy to support customer acquisition and retention
Handle inbound and outbound sales and service contracts, ensuring timely responses, lead escalation, and issue resolution
Identify and qualify complex business opportunities, generating leads for specialist teams
Collaborate authentically with internal teams and Telstra partners to support customer initiatives and lead generation
Develop and maintain account and portfolio plans that align with business goals and strategic growth
Maintain accurate customer data to support reporting and performance tracking
Continuously upskill in Telstra’s product and solution portfolio to better support customer needs
Embrace change and technology to improve customer outcomes and business efficiency

Requirements:

Strong relationship management and customer engagement abilities
Proven sales experience, including achieving KPIs and closing deals
Excellent verbal and written communication skills
Ability to work independently and self-motivate in a hybrid/office environment
Organizational skills for managing portfolios and account plans
Problem-solving and strategic thinking
Willingness to embrace change and learn new technologies
Negotiation skills

Nice to have:

Experience in ICT or Telco sales (minimum two years preferred)
Commercial acumen and growth mindset
Experience with outbound sales campaigns and lead generation
Stakeholder management and collaboration with internal/external teams
Familiarity with reporting and maintaining accurate customer data
Basic proficiency in Microsoft Excel and Word

What we offer:

Gender Affirmation Leave
Telstra’s Additional Leave Day
Competitive incentive programs
16 weeks full pay or 32 weeks half pay for parental leave
Superannuation contributions on paid and unpaid parental leave
Access to 17,000 learning programs
University credits towards degrees and Masters programs
Global presence across 22 countries
30% off Telstra products and services
Discounts from over 240 brands and partners

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Account Manager