Account Manager, CVS Health

CVS Health

Location:
United States, Northeast

Category:
Sales

Contract Type:
Employment contract

Salary:

46988.00 - 122400.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Examines sales, account management, and business retention metrics for products and services in support of profitable growth and other business objectives
Controls strategic business plans for accounts and customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives
Manages a portfolio of client accounts, ensuring high levels of customer satisfaction, retention, and account growth
Analyzes complex client data, account performance, and market trends to identify opportunities for account expansion, upselling, and cross-selling
Develops complex account plans and strategies to maximize revenue generation, mitigate risks, and achieve account growth targets
Conducts routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes
Collaborates with internal stakeholders, such as sales, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience
Designs and delivers client presentations, proposals, and reports to showcase account performance, highlight opportunities, and drive engagement
Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction
Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success

Requirements:

2-5 years of health insurance industry and account management experience
Proficiency with desktop software applications such as Outlook, Word, PowerPoint, Teams, and Salesforce
Must reside in Eastern Standard Time (EST)
Travel required 10-20% of time within the United States

Nice to have:

Strong critical thinking, time management, and organizational skills
Self-funded insurance experience
Stop-loss knowledge
Resides in northeastern United States, specifically Connecticut, Pennsylvania, New York, or New Jersey
Active Life and Health License in state of residence

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 02, 2025

Expiration:
August 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager