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The Account Manager is responsible for generating revenue by creating and closing customer sales opportunities within their assigned territory. The position also serves as customers’ primary point of contact relating to all aspects of the customer relationship including, but not limited to, software implementation and support concerns and needs. Success in this position requires the ability to travel 10% of the time.
Job Responsibility:
Generate revenue by creating and closing customer sales opportunities within assigned territory
Serve as customers’ primary point of contact relating to all aspects of the customer relationship including software implementation and support concerns and needs
Create and manage the sales process for a diverse group of assigned opportunities
Effectively manage a sales pipeline and achieve sales targets and forecasts
Prepare clear, concise, and professional proposals
Respond to RFIs (Request for Information) and RFPs (Request for Proposal)
Provide regular reports on sales activities, results and forecast
Provide market feedback and accurate forecasting to the management team to optimize strategy and positioning of offerings
Close/negotiate contract sales
Attend tradeshows and industry conventions
Assist with after-sale issues with customers including collections, training/implementation, software functionality, etc.
Liaison between customer and all departments (services, development, support, management, etc.)
Requirements:
Bachelor's Degree in Business or equivalent experience
Business to Business sales experience required
Must possess excellent oral, written, product presentation and communication skills
Outstanding customer management skills
3+ years of experience with software applications
MS Office Skills Required: PowerPoint, Word, Outlook, Excel
CRM software experience
Demonstrated decision-making and negotiation skills
Ability to develop and maintain strong business partner relationship
Ability to work independently and multi-task in a fast-paced environment
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