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At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.
Job Responsibility:
Collaboration: As an Account Manager, you will work closely with other Account Managers and collaborate on many different accounts
Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets
Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Feedback: Serve as a feedback loop for your customers internally
Requirements:
3+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
full professional written and verbal proficiency in English (other languages are a plus)
Nice to have:
Experience in complex enterprise software, technical infrastructure or financial services