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Amla Commerce seeks a motivated Account Manager to drive growth, oversee high-value accounts, and identify new opportunities. The successful candidate will focus on generating additional revenue from existing customers and fostering organic revenue growth. As the Account Manager, you will be responsible for achieving quarterly and annual revenue targets while maintaining high levels of customer satisfaction. The ideal candidate should be highly self-motivated, professional, and able to manage their workload while prioritizing tasks in a fast-paced corporate environment. This is an excellent opportunity to join a growing company that offers competitive compensation.
Job Responsibility:
Manage a book of business, creating a growth strategy for each
Manage license contracts and revenue
Run quarterly customer reviews with leadership and customer success team support, providing business solutions
Work across departments to ensure quarterly goals are reached
Forecast and plan organic revenue quarterly and annually
Provide legendary customer service with the help of our sales, product support, and customer success teams
Develop and oversee customer retention
Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
Manage budget and hit or exceed annual goals established
Prepare internal and external corporate documents for team members and industry partners
Schedule meetings and appointments and manage travel itineraries
Requirements:
3+ years of Account Management experience
A customer-focused internal advocate focused on driving growth throughout the customer's life cycle
Ability to anticipate and match customers' needs with appropriate products and services
Experience with digital marketing platforms and ecommerce platforms, and a real passion for new technologies
Strong understanding of analysis of ecommerce websites for optimization and best practices
Proficient in Microsoft Office/Google Cloud, with the ability to become familiar with corporate-specific programs and software, including CRM
Comfortable working under pressure in a fast-paced environment
Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities
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