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We are searching for driven and communicative candidates who are proactive and passionate about building strong client relationships and using technology to help a sales, onboarding and CS teams grow. The ProteusEngage Client Success team works with our clients to drive platform adoption and demonstrate ongoing value. The Account Manager (A.M.) is a vital part of this team who is responsible for onboarding new clients, driving ongoing adoption, and managing renewals. An A.M. must be highly organized, have strong relationship building skills, and understand sales people and their processes.
Job Responsibility:
Partner with our clients to deliver predictable outcomes and growth for their Engage business case
Providing insights to clients to ensure that they get the most out of the ProtuesEngage platform
Drive retention and growth among our most valuable clients by understanding their business needs and helping them succeed
Serve as the primary contact for the onboarding of new clients, the training of platform end users, as well as post-go-live relationship management
Collaborate with the team to set up or configure our software platform as per customers’ requirements
Contribute to the training materials library
Requirements:
BA/BS
Ideally 2+ years of experience in Client Success, Account Management, Business Development, or other client-facing roles
Extremely well organized with the ability to handle and digest large amounts of information from a variety of sources
Positive attitude with a desire to help our clients reach their goals
Driven, self-motivated, enthusiastic with a “can do” attitude and a bias for action
Strong analytical skills, with the ability to translate data into insights
Experience with Excel preferred
Have an understanding of, or be willing to learn, basic web technology in order to confidently discuss with clients
What we offer:
Competitive salaries
Health, dental, and vision benefits
401K with a company match
Wellness program
A fun, vibrant, and virtual or casual work environment
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