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This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer’s issues. Services existing accounts and also establishes new accounts.
Job Responsibility:
Sell/market Company products and services using all communication methods provided and within the parameters set by the Company
Quote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factors
Receive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the Company
Collect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer service
Continually analyze customer base and manage according to the best return on time invested
Actively participate in strategic planning and annual budgeting by account
Complete training courses, classes and seminars as assigned
Maintain on-going product knowledge meetings for your customers
Perform product maintenance through cycle counts as necessary for specialty item inventory
Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment
Requirements:
Typically requires a Bachelor's degree in Business or related field
Understanding or knowledge of lumber industry and the company products and services
Ability to model the Capital values and to provide innovative solutions
Ability to effectively communicate, motivate and engage commitment of customers and team members
Ability to drive and be accountable for results in a fast paced environment
Ability to multi-task and have multiple projects going simultaneously
A strong sense of urgency for goal achievement
Results focused with ability to make quick decisions to changing conditions
Strong follow-up is necessary on tasks to ensure proper results
Detail-oriented with ability to handle details quickly, correctly and efficiently
Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
What we offer:
Paid Time Off (Sick, Vacation, Volunteer Time Off)
9 Paid Holidays
Medical, Dental, and Vision Insurance
TeleDoc
Best Doctors
Company Paid Life and Disability Insurance
Pet Insurance
401(k) Plan with Match Percentage
Employee Assistance Program
Hearing Services
Tuition Reimbursement
Smart Dollar
Wellness Program through Vitality with program completion incentive towards medical premium