Account Manager

• Meet and exceed assigned territory goals and performance expectations
• Partner closely with Account Executive(s) or Regional Manager(s) to manage renewals, expansion opportunities, and new business generation
• Territory organization, planning, and execution
• Maintain a clean and accurate CRM (HubSpot), including contacts, deal management, forecasting, and pipeline management
• Schedule and coordinate demos, presentations, meetings, and follow-up activities
• Support sales trip planning, conference coordination, and territory logistics
• Generate and support new business leads through referrals, cold calling, and email campaigns
• Track and report on key performance metrics, including calls, meetings, deals, and pipeline activity
• Maintain deep knowledge of assigned territory accounts, products, initiatives, and timelines
• Suggest and support strategies to improve territory growth and sales performance
• Regular and predictable attendance
• Participate in professional development, not less than 12 hours per year
• Other duties as assigned

• High school diploma or equivalent required
• bachelor’s degree preferred
• Minimum of 3 years of experience in sales support, account management, inside sales, or customer service
• Experience with lead generation, qualifying opportunities, and scheduling sales appointments
• Strong verbal and written communication skills
• Highly organized with strong attention to detail
• Self-starter with the ability to prioritize and manage multiple initiatives
• Service- and relationship-oriented mindset
• Ability to adapt quickly and problem-solve proactively
• Strong ownership mentality
• Strong computer skills and ability to learn new tools quickly
• Familiarity with Microsoft Office and Google Workspace
• Experience using CRM systems (HubSpot preferred)

Experience with HubSpot CRM or Zendesk