Account Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Japan, Sapporo

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Account Manager is responsible for managing and maintaining on-going relationships with properties and owners, and works closely with Marketing Knowledge Experts (KE) to ensure Marketing initiatives are being executed at the property and regional levels in partnership with the Centers of Excellence (COE). Serves as the primary point of contact for a collection of hotels for Brand, Marketing and Digital (BMD) needs. Designs customized annual marketing and implementation plans for each assigned property including setting key marketing goals and identifying key marketing channels to be utilized to reach goals.

Job Responsibility:

Serves as the primary point of contact for a collection of hotels for Brand, Marketing and Digital (BMD) needs
Designs customized annual marketing and implementation plans for each assigned property including setting key marketing goals and identifying key marketing channels to be utilized to reach goals
Communicates with property to get input throughout planning process
Understands owner expectations in order to develop effective marketing solutions that meet the expectations and create value for both owners and Marriott International
Develops a thorough understanding of the lodging business (hotel operation, industry drivers, challenges, competitors, MI’s position in the global marketplace) and cutting edge marketing trends to unveil opportunities for growth
Understands global brand and marketing strategies and their application to the Latin American markets and its consumers
Evaluates if global strategies meet the marketing needs of all the brands for the Latin American Markets and pull through new marketing programs/products/services to ensure successful, brand appropriate local implementation
Provides marketing budget guidance to property leadership
Works with COEs, KEs and other MI teams to execute key marketing and digital activities
Manages coordinators and any other BMD support personnel, as assigned and ensure quality of work
Shares quantitative view on how various channels/activities support business objectives (e.g., anticipated ROI per channel) and set goals/targets
Determines KPIs and specific goals for properties, monitor progress against those goals and provide reports and information about progress
Updates plans as needed based on performance
Educates hotel and regional leadership about strategy, best practices, and policies/procedures to uphold adherence to and adoption of regional guidance
Educates GMs/owners on marketing and eCommerce topics and trends
Identifies opportunities for expanding services for a given property
shares value of expanded services with property leadership
includes ROI analyses for services and campaigns
Responds to ad-hoc requests

Requirements:

2-year degree in Marketing, Hospitality Management or related major
4 years’ experience in Marketing, Hospitality Management, or related professional area
4-year degree in Marketing, Hospitality Management or related major
2 years’ managerial experience in Marketing, Hospitality Management, or related professional area
Fluency of English and Spanish required

Nice to have:

MBA or similar advanced degree
Hotel property experience, hotel field marketing experience, or related
Prior experience in the field of marketing or marketing services support, digital marketing and social media
International working experience

What we offer:

Equal opportunity employer
Inclusive environment fostering unique backgrounds of associates

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Account Manager