Account Manager

• Build and maintain strong relationships across the bank’s technology and business teams
• Serve as a trusted liaison between internal teams and bank stakeholders
• Coordinate meetings, capture notes, track follow‑ups, and ensure alignment across workstreams
• Identify challenges or roadblocks within the bank’s current program and escalate appropriately
• Communicate concerns proactively and clearly to internal and external stakeholders
• Be on site in Pittsburgh when possible (ideally every other week) to strengthen relationships and stay close to the program
• Network to uncover new opportunities and areas where the company can add value
• Support the growth of the existing account by understanding stakeholder needs and connecting them with internal capabilities
• Assist in maintaining and expanding additional Pittsburgh‑based accounts
• Lay the groundwork for future software sales opportunities as the company’s product launches

• Experience in financial services, technology, or technology within a banking environment
• Payments knowledge is a strong plus
• 4–5 years of sales experience preferred, OR early‑career candidates with strong sales personality and stakeholder management skills
• A few years of account management experience is beneficial
• Based in or near Pittsburgh
• remote candidates considered if able to be onsite every other week

Payments knowledge

• medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program and other discounts
• on-demand training program
• access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months tenure
• certification discounts and other perks to associations that include CompTIA and IIBA
• dedicated customer service team
• certified Career Coach