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Qargo Logo Qargo · Customer Service

Account Manager

Belgium · Job Posted May 28, 2026
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Job Description

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability. We’re looking for an Account Manager to join our team and manage our French speaking existing client base in Belgium while ensuring continuous satisfaction and success!

Job Responsibility

  • Manage and nurture relationships with clients post-implementation
  • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs
  • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation
  • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences
  • Provide training and guidance to clients to help them maximise the benefits of our platform
  • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress

Requirements

  • 3–4 years of experience in account management, customer success, or another client-facing role
  • Experience in the transportation industry, specifically road transport
  • Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
  • Comfortable with upselling and commercial objectives
  • Strong interpersonal and communication skills
  • Excellent problem-solving skills and a proactive, customer-centric mindset
  • Confident working both independently and collaboratively
  • Fluent in Dutch and English
  • Comfortable visiting clients regularly

Nice to have

German is a BIG plus

What we offer

  • A competitive salary package and benefits
  • Growth opportunities in a fast-scaling tech company
  • Flexible working hours and the freedom to use your home office as your base
  • Being a part of a driven and inclusive team that is transforming the logistics industry
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