Account Manager

• Build and maintain strong customer relationships, ensuring success through effective solutioning, value delivery, and strategic guidance
• Identify and pursue new business opportunities, contributing to revenue growth and expanding the customer base
• Collaborate with cross-functional teams (Product, PreSales, Customer Success) to develop and implement customized solutions that meet client needs
• Leverage data-driven insights to identify optimization opportunities, enhance client adoption, and drive success across all touchpoints
• Manage the complete customer lifecycle, focusing on account growth, retention, and key performance indicators (KPIs) such as Adoption, CSAT, and NPS
• Provide technical and strategic guidance to clients, offering actionable insights that empower informed decision-making
• Own the success of client projects, working closely with Customer Success Managers (CSMs) and internal teams to resolve challenges and exceed expectations
• Develop and execute customer success strategies aligned with business goals, ensuring positive outcomes for both clients and Dista
• Lead client discussions, balancing technical expertise with business needs to drive value in every interaction
• Track, analyze, and communicate progress toward customer objectives, refining strategies based on insights and trends
• Act as the primary escalation point for project-related issues, ensuring prompt resolution and high customer satisfaction

• 3-5 years of experience in Account Management, Customer Success, or a similar role, with a strong focus on solutioning and technical engagement
• Strong technical acumen with a deep understanding of solutions and products, coupled with a passion for problem-solving
• Proven track record of driving customer success, identifying new business opportunities, and contributing to revenue growth
• Ability to analyze data, identify trends, and present actionable insights to clients and stakeholders
• Exceptional communication skills, with the ability to lead client conversations, demonstrate professionalism, and handle complex situations with tact
• A proactive and consultative approach to customer engagement, guiding clients toward successful outcomes
• Strong collaboration and leadership skills, with the ability to influence cross functional teams and drive results
• Comfortable working in a fast-paced environment, managing multiple priorities while maintaining a customer first mindset

Prior experience in a Customer Success role is preferred, though not mandatory for candidates with a strong background in Technical Account Management