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We are looking for a skilled Account Manager with a strong technical background in solutioning to drive customer success, identify new business opportunities, and contribute to steady revenue growth. This role requires deep problem-solving capabilities, leveraging data insights to guide client decision-making and ensure seamless adoption of our solutions. The ideal candidate is passionate about customer success, possesses excellent communication skills, and demonstrates the maturity to navigate complex conversations and stakeholder engagements with professionalism.
Job Responsibility:
Build and maintain strong customer relationships, ensuring success through effective solutioning, value delivery, and strategic guidance
Identify and pursue new business opportunities, contributing to revenue growth and expanding the customer base
Collaborate with cross-functional teams (Product, PreSales, Customer Success) to develop and implement customized solutions that meet client needs
Leverage data-driven insights to identify optimization opportunities, enhance client adoption, and drive success across all touchpoints
Manage the complete customer lifecycle, focusing on account growth, retention, and key performance indicators (KPIs) such as Adoption, CSAT, and NPS
Provide technical and strategic guidance to clients, offering actionable insights that empower informed decision-making
Own the success of client projects, working closely with Customer Success Managers (CSMs) and internal teams to resolve challenges and exceed expectations
Develop and execute customer success strategies aligned with business goals, ensuring positive outcomes for both clients and Dista
Lead client discussions, balancing technical expertise with business needs to drive value in every interaction
Track, analyze, and communicate progress toward customer objectives, refining strategies based on insights and trends
Act as the primary escalation point for project-related issues, ensuring prompt resolution and high customer satisfaction
Requirements:
3-5 years of experience in Account Management, Customer Success, or a similar role, with a strong focus on solutioning and technical engagement
Strong technical acumen with a deep understanding of solutions and products, coupled with a passion for problem-solving
Proven track record of driving customer success, identifying new business opportunities, and contributing to revenue growth
Ability to analyze data, identify trends, and present actionable insights to clients and stakeholders
Exceptional communication skills, with the ability to lead client conversations, demonstrate professionalism, and handle complex situations with tact
A proactive and consultative approach to customer engagement, guiding clients toward successful outcomes
Strong collaboration and leadership skills, with the ability to influence cross functional teams and drive results
Comfortable working in a fast-paced environment, managing multiple priorities while maintaining a customer first mindset
Nice to have:
Prior experience in a Customer Success role is preferred, though not mandatory for candidates with a strong background in Technical Account Management