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Randstad Risesmart EMEA is looking for an account manager to join our EMEA global accounts management team. If you want to work in a fast-paced environment, bring innovation in service and technology to the outplacement and talent development industry, make an impact on companies all over the world, have a career with purpose, then join us on Our Journey. This is a full-time, remote position with an employment contract located in Budapest (meaning the recipient will have to have residence in this country). The account manager is a dynamic position focused on creating a WOW experience for our global customers ensuring account growth and retention. This multi-faceted role is responsible for developing strategic partnerships with our HR customers in the area of outplacement and talent development. He / she is responsible for managing a portfolio of accounts that are contracted out of EMEA, in addition to supporting account management for contracts that are signed out of NAM and APAC. The accountability of the account typically starts when the global contract is signed with sales and ownership is transferred to operations. The position sits in our EMEA team managing global accounts: clients with global operations requiring Randstad Risesmart services globally or regionally. The nature of these global services require that Risesmart services be implemented in several locations across the region or the globe, under a global contract in place impacting more than one country for Risesmart operations. The EMEA global accounts management team operates mainly when a global contract is in place and is also asked to support global sales in the pre-contract sales process, mostly to demonstrate our global account management capabilities in pitch situations.
Job Responsibility:
Develop strong relationships with existing or newly acquired global customers, providing guidance and support for career development, redeployment, outplacement, coaching needs, to include advising, planning, implementation and reporting
Identify customer global executives and stakeholders for relationship development and introduce to other Risesmart and wider Enterprise team members as appropriate
Insure compliance with executed global contract/amendments
Work closely with Risesmart's country Operations and Delivery teams, communicating any customer nuances or customizations across EMEA and the world
Monitor participant and customer surveys ensuring expectations are consistently being met or exceeded, follow-up on all potential issues for resolution
Expand size and scope of services delivered to the global customer, either within the existing contract or adding additional geographies and lines of business
Ensure customers (in partnership with Sales) are current on all Risesmart products
Solicit customer input on current products, services & tools, collect customer insights on customer needs and wants, provide feedback to the Product team
Consistently use creative thinking for potential improvements for programs, processes, resources/tools, etc.
Schedule and manage business review process (inviting Sales or other subject matter experts when relevant) with all customers
Partner with Risesmart billing teams in the country where the global contract sits to ensure accuracy of invoicing and support collection of past due A/R
Requirements:
Bachelor's degree or equivalent required
2+ years' experience in account management with a track record of retention and continued growth
Experience in global organisations
Ability to develop strong relationships both with our customers and colleagues
Strong written and verbal communication skills in English
Ability to work under pressure, demonstrating initiative together with the ability to prioritise workload
Excellent presentation skills including sales presentations to executive teams
Experience in project managing large projects from planning to implementation to ongoing account management
Self-motivated with ability to work remotely is required
Flexible, adaptable and embrace working in a growing and constantly changing environment
Passionate in providing an excellent experience for customers, participants and colleagues
Strong MS Office applications or Google-Suite equivalent experience
Flexibility to work outside normal hours if needed
Fluency in oral and written English is a pre-requisite
Nice to have:
Experience in outplacement, career development, redeployment, coaching or human resources services a plus
Teams and Salesforce a plus
A second European language is a plus
What we offer:
Competitive compensation, comprehensive health benefits according to your country of residence
Excellent work environment with an award-winning culture
Opportunity to grow and contribute to Randstad Risesmart's continued success