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As an Account Manager at Zencargo, you will act as the strategic partner to fast-growing brands, helping them turn supply chains into a competitive advantage. You will own a portfolio of customers and drive measurable commercial impact through data, technology, and logistics expertise. This is a growth-focused, data-driven role for someone who thrives on building high-value relationships, uncovering opportunities, and being fully accountable for commercial performance.
Job Responsibility:
Manage a portfolio of strategic & SMB US-based accounts
Build and execute strategic account plans with defined growth targets
Increase stakeholder engagement and account penetration
Lead regular Business Reviews and ROI storytelling
Drive proactive platform usage and feature enablement
Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot)
Collaborate with Pricing & Procurement on rate optimisation and publishing
Identify upsell/cross-sell opportunities based on customer data and pain points
Own customer communication for escalations and partner with internal teams to resolve root causes
Support aged debt management through AR tool review and customer follow-up
Requirements:
Proven success in account growth and stakeholder management
Strong strategic thinking and planning capabilities
Data-literate and ROI-focused with ability to translate insights into action
Experience with platform adoption and B2B SaaS-like value delivery in logistics
Excellent communicator and relationship builder
Skilled presenter, confident leading senior conversations
Collaborative, solution-oriented team player
Strong prioritisation and project management ability
Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
Strong understanding of international freight forwarding and supply chains
Comfortable navigating customer data to find value levers
What we offer:
33 days paid holiday annually, pro rata, including national public holidays and Veteran’s Day
Home Equipment Allowance
401K Pension Scheme
Private healthcare scheme
Annual L&D Budget
Paid Volunteering Days
Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay