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We're looking for a commercially-minded Account Manager to join our Mid-Market Account Management Team at Pleo. In this role, you'll help grow and expand our existing customer base and be part of the Customer Growth & Expansion team as we scale.
Job Responsibility:
Identify and close opportunities within your book of business to grow accounts through upsells, new entities, teams, and product capabilities aligned to evolving customer needs
Build deep relationships with key stakeholders to understand their strategic initiatives, and uncover whitespace opportunities
Use MEDDICC (or similar) to rigorously qualify upsell and cross-sell opportunities to ensure forecast accuracy and deal velocity
Showcase new product features, integrations, and advanced workflows that drive stronger adoption and platform value for upsells
Create custom proposals and business cases that quantify value, align with commercial goals, and support customer budgeting cycles
Work across senior finance, procurement, and operations stakeholders to land multi-threaded expansions
Lead commercial conversations ensuring terms reflect the value Pleo delivers
Use customer success stories, usage data, and ROI metrics to proactively pitch new functionality and deepen platform adoption
Requirements:
Solid understanding of value-based selling and consultative approach
Skilled in contract negotiations and building business cases linking features to value
Strong understanding of qualification methodologies (e.g., MEDDICC)
A passion for solving problems with a solution-oriented approach
Data-driven, goal-oriented, and accurate forecasting ability
Strong commercial acumen and ability to navigate senior stakeholders
A background in SaaS Account Management or Customer Growth with a proven track record of expansion revenue and high net revenue retention
Complete fluency in English
What we offer:
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support