Account Manager (UK)

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
• Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs
• Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation
• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences
• Provide training and guidance to clients to help them maximise the benefits of our platform
• Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

• 3–4 years of experience in account management, customer success, or another client-facing role
• Experience in the transportation industry
• knowledge of container transport is a strong plus
• Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
• Comfortable with upselling and commercial objectives
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships
• Excellent problem-solving skills and a proactive, customer-centric mindset
• Confident working both independently and collaboratively, managing multiple priorities with ease
• Comfortable visiting clients regularly
• ideally based in the North of England.

Knowledge of container transport

• Competitive salary package and benefits
• Growth opportunities in a fast-scaling tech company
• Flexible working hours and the freedom to use your home office as your base
• Being a part of a driven and inclusive team that is transforming the logistics industry.