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The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners in Poland. This role focuses on SMBs (small and medium businesses), upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention. Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
Job Responsibility:
Manage the growth of Uber Eats restaurant partners in entire Poland
Visit clients approximately once per month
Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
Upsell merchants on marketing products (ads, promotions, etc)
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
Generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
Requirements:
Minimum 3+ years of experience in sales, operations, account management, or similar functions
Fluency in Polish and English
Proficiency using Excel, Google Sheets
Confidence in making data-driven decisions and applying sound business judgment
Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results
Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities
A proactive, resourceful, and go-getter attitude
Ability to work independently with minimal oversight
A willingness to work hard, dive into details, and closely collaborate with our highest-value partners
Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas