Account Manager, Uber Eats Job at Uber (Quito)

Account Manager Restaurantes

Our team partners with some of the world’s most strategic brands to unlock growt...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Account Management: Ability to build strong, long-term relationships with key partners, aligning commercial and operational goals
Cross-functional Collaboration: Effective coordination with marketing, operations, finance, and product teams to design and execute business plans
Data Analysis & Insights: Ability to interpret business and operational data and turn it into strategic decisions and growth opportunities
Communication & Influence: Clear communicator across levels and teams, adapting tone and style to the audience
Problem Solving & Commercial Thinking: Structured approach to complex challenges, with a strong focus on business impact and operational feasibility
Disciplined Execution: Organized and goal-oriented when tracking and executing commercial plans and joint initiatives

Job Responsibility

Responsible for the commercial relationship with Top Partners en Uber Eats. Partner relationship management and satisfaction
Alignment of Uber Eats strategy execution with partners: be the champion in aligning the strategy and speech towards partners, according to UE strategic needs
ensure we are building a sustainable relationship both for them but also for Uber Eats
Be a trusted advisor, providing insights, consumer and industry trends, and best practices
Analyze the key metrics of our partners’ business to understand the drivers of growth and expansion
Creating and developing an account plan in collaboration with the business partner and with the Sr Account manager, ensuring plans for the achievement of objectives
Act as an ambassador of Uber Eats mission, brand, and product and being a problem solver for partners and team

Fulltime

Head of Exclusives' Account Management, Postmates and West Uber Eats

The Head of Postmates and West Uber Eats Exclusives Account Management leads a h...

Location

United States , Los Angeles; San Francisco

Salary:

157000.00 - 193000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

7+ years of B2B account management, customer success, partnerships, or sales experience, including ownership of complex, high-value relationships in a technology-enabled environment
2+ years of people leadership experience managing and developing teams (performance management, coaching, career development, and hiring)
Proven track record owning the full customer lifecycle across a portfolio, including renewals and complex negotiations through redlines to signature
Strong commercial judgment and consultative approach to driving partner growth, retention, and profitability
Executive-level communication skills with experience leading structured business reviews, building pre-reads, and aligning senior stakeholders to clear outcomes
Strong analytical fluency with the ability to synthesize performance drivers, identify trends, and translate data into strategy and prioritized actions
Skilled communicator with attention to detail, advanced organizational skills, and motivation to win in a competitive environment
Experience leading cross-functional workstreams with Product, Engineering, Legal, Support, Territory Operations, Finance, Marketing, and Cross-LOB leadership to deliver outcomes for key partners

Job Responsibility

Lead and develop a team of 5+ Senior Account Managers delivering white-glove, executive-level account management for a shortlist of the most important SMB restaurant partnerships across Uber Eats and Postmates
Own portfolio outcomes end-to-end, including retention, renewals, growth, and partner satisfaction—setting targets, forecasting performance, and driving a consistent, repeatable operating model
Establish and maintain a rigorous operating cadence (weekly business rhythm, pipeline reviews, QBR standards, and renewal readiness) that ensures measurable progress across partner health and growth initiatives
Serve as the executive escalation point for the portfolio, resolving high-severity partner issues and coordinating cross-functional stakeholders to deliver timely, durable solutions
Coach Account Managers on consultative selling, storytelling with data, negotiation strategy, and executive presence—raising the bar on quality of business reviews, pre-reads, and action plans
Set the strategy for partner growth, including expansion planning, marketing levers, operational programs, and cross-sell/upsell motions
ensure team execution is grounded in clear ROI and measurable outcomes
Lead high-visibility renewal and commercial negotiations for priority partners, guiding strategy from redlines through signature and ensuring internal alignment on risk, profitability, and long-term value
Partner closely with Product/Engineering and Operations leadership to identify systemic merchant experience gaps, influence roadmap and process improvements, and scale best practices across the portfolio
Drive organizational alignment internally by translating partner needs into clear internal asks, and translating Uber Eats/Postmates priorities into partner-ready narratives that build trust and long-term commitment

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award, sales bonuses & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Account Manager (Bilingual Mandarin/English) Uber Eats, SMB

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

Canada , Toronto

Salary:

61500.00 - 68500.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

Must be fluent in Mandarin and English language (both speaking and writing)
Minimum 3+ years of experience in sales, account management, operations, or a related field

Job Responsibility

Act as an ambassador of Uber Eats' mission, brand, and product
Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant (restaurant) partners via email, phone, and face-to-face meetings
Provide hands-on vendor management and training on new merchant features and products
Identifying new sales opportunities through product adoption and location expansion and upselling merchants on marketing products (ads, promotions, etc)
Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
KPI & OKR centric methodology: Generate team consciousness about the need of results measured by important metrics
Build processes and standardize best-practices within merchant success and your territory
Identify key risks for our partnerships and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention
Partner with our Operations and Seller teams to manage relationships, resolve issues and answer merchant questions

What we offer

equity award
various benefits

Fulltime

Senior Account Manager, Uber Eats, Poland

Sales at Uber means navigating ambiguity, earning trust fast, and solving proble...

Location

Poland , Warsaw

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years of professional experience in account management, sales, or similar partner-facing functions
Native/Business fluency in Polish and English
Proficiency in Excel or Google Sheets, with the ability to use data to inform business judgment
Proven experience managing high-value accounts and meeting or exceeding business targets/quotas

Job Responsibility

Build and scale long-term partnerships with Poland’s top SMB merchants, moving beyond transactional support to become a trusted advisor for their business
Navigate ambiguity and internal complexity to unlock value for both our partners and Uber, ensuring they thrive on our platform
Identify and execute growth opportunities by upselling marketing solutions (Ads, promotions) that align with the specific needs of your restaurant partners
Own your portfolio end-to-end, monitoring merchant KPIs and conducting business reviews to provide data-driven recommendations that prevent churn
Collaborate across disciplines—including Operations, Marketing, and Product—to resolve blockers and shape the merchant experience at scale
Lead through tension, managing difficult conversations with partners and negotiating outcomes that create mutual value
Drive with urgency and discipline, managing your pipeline and portfolio with a constant focus on measurable impact and excellence

What we offer

bonuses
equity
other compensation
range of benefits
wellness support
fertility support
monthly Uber credits

Fulltime

New

SMB Account Manager, Restaurants

The Account Manager role is an exciting opportunity to showcase your relationshi...

Location

United States , New York

Salary:

69500.00 - 77000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience in sales, account management, operations, or a related field
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Highly organized and detail-oriented, with a strong work ethic
Willingness to roll up your sleeves and dive deep into partner relationships and business challenges

Job Responsibility

Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
Consult and upsell additional Uber Eats products and services to optimize merchant performance
Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
Maintain consistent communication via email, phone, and in-person meetings where applicable
Champion restaurant feedback to help shape internal strategy and drive insights
Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

What we offer

Eligible to participate in Uber's bonus program
May be offered sales bonuses & other types of comp
Eligible to participate in a 401(k) plan
Various benefits

Fulltime