Account Manager

Account Director - Total Facilities Management

Account Director – Total Facilities Management (TFM) Luton We’re looking for ...

Location

United Kingdom , Luton

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Experience operating at senior account leadership level within Facilities Management
Proven experience managing a cleaning and security contract within a facilities management environment
Experience of working on TFM contracts, with exposure to catering and hard services highly desirable
Strong presence and credibility in senior client-facing environments
A strategic thinker who can balance relationship management with operational performance
Proven ability to lead and develop high-performing teams through clear direction and influence
Commercially driven, with experience managing financial performance and driving efficiencies
Solid understanding of compliance, governance and health & safety within FM
Passionate about service delivery, with a focus on quality, experience and continuous improvement
Relevant qualifications such as IOSH, NEBOSH or IWFM are advantageous

Job Responsibility

Set the strategic direction of the account, ensuring alignment between service delivery, commercial performance and client priorities
Act as the senior FM representative, building strong, long-term relationships with key stakeholders and acting as a trusted advisor
Oversee delivery across all service lines, ensuring consistency, integration and high standards across hard and soft FM
Drive performance across KPIs, embedding a culture of accountability, continuous improvement and service excellence
Provide leadership to operational teams, supporting and challenging to achieve high performance
Maintain oversight of compliance, ensuring all statutory, contractual and HSE requirements are met
Take full ownership of financial performance, including P&L, forecasting and cost management
Lead governance and reporting, ensuring clear visibility of performance, risks and opportunities
Identify and shape opportunities for innovation, service development and added value

Fulltime

Executive Director, Facilities Management

The Executive Director of Facilities Engineering and Maintenance reports to the ...

Location

United States , Charleston

Salary:

Not provided

MUSC Health

Expiration Date

Until further notice

Requirements

Master's degree in Engineering, Architecture, Facilities, Construction Management or Engineering Technology and minimum of 10 years' related work experience, a minimum of 7 years' of which must have been in a supervisory capacity
Will consider candidates without a Master's but must be obtained/completed within 2 years of hire
Broad knowledge of HVAC, mechanical and electrical repair and systems, utilities, and total building systems associated with the healthcare or higher education industry

Job Responsibility

Plan, develop and implement Facilities Operations and Maintenance program requirements ensuring critical mechanical, electrical, and plumbing systems, and all other associated items of equipment operate with the intended reliability, efficiency, and compliance
Establish and direct a comprehensive Facilities Operations and Maintenance program that meets or exceeds all life safety, fire safety, physical environment, and regulatory requirements, while driving a culture of safety, accountability, and continuous improvement
Collaborate with other senior leaders within the Charleston Facility Engineering Division to ensure resources are managed collectively to support all requirements on and off campus
Work closely with the Business Services team ensuring appropriate budgeting is identified and established to effectively support staffing, tools, test equipment, training, and external contracted support
Ensure complete and compliant documentation of all maintenance activity and set standards, processes, and procedures for utilities response, risk mitigation, and communication of outages or repairs
Partner with MUHA Regional Facility Directors, Planning, Design, and Construction peers, and other organizational leaders to ensure that all repairs, maintenance, and construction activities within existing occupancies are conducted in a safe manner according to policies and compliance requirements
Provide leadership and planning for capital infrastructure renewal projects across Charleston RHN facilities exceeding $15M annually
Develop, administer, and monitor department staffing and operational budgets exceeding $63M annually
Ensure continuous regulatory readiness by implementing industry-leading maintenance programs, optimizing planning and scheduling, and maintaining appropriate inventories
Ensure 24/7/365 operational availability of all facilities and a state of preparedness for all buildings and systems related to adverse weather events, natural disasters, and other emergencies

Fulltime

Pareto FM are seeking an experienced and commercially minded Account Manager to ...

Location

United Kingdom , Weymouth

Salary:

60000.00 - 65000.00 GBP / Year

paretofm

Expiration Date

Until further notice

Requirements

Proven experience in Facilities Management / TFM Account Management
Strong background in client-facing operational leadership roles
Confident managing multi-site or complex service environments
Strong commercial awareness with experience managing budgets and financial performance
Excellent communication and stakeholder management skills
Ability to lead teams and influence performance across multiple service streams
Calm, organised, and solutions-focused under pressure
Strong understanding of compliance, H&S, and service delivery standards

Job Responsibility

Full ownership of a regional Total Facilities Management (TFM) account
Lead operational delivery across multiple occupied sites within the portfolio
Act as the senior point of contact for client stakeholders
Ensure consistent delivery of contracted services and performance standards
Oversee operational teams and service partners across hard and soft services
Drive compliance, health & safety, and statutory obligations across all sites
Manage financial performance including budgeting, forecasting, and cost control
Monitor KPI/SLA performance and implement corrective action where required
Support mobilisation, transformation, and continuous improvement initiatives
Manage supplier and subcontractor performance to ensure value and quality

What we offer

£5,000 car allowance

Fulltime

Facilities Account Specialist

The Facility Solutions Specialist (FSS) serves as a key contributor within the F...

Location

Salary:

65000.00 - 90000.00 USD / Year

Staples

Expiration Date

Until further notice

Requirements

Bachelor’s Degree and a minimum of five (5) years’ experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience
Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required
Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required)
Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns
Excellent data analysis skills
Good communication skills, both verbal and written
Excellent customer service skills
Good interpersonal skills
Detail oriented
Strong organizational and follow-through skills

Job Responsibility

Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers/ National Field Sales Directors to provide them more time to execute the selling process to accounts
Provides support for Facility Solutions Business Development Executives in the sales development cycle
Provides project-based initiative support for ongoing accounts, including development of project plans and follow through on each of the initiatives until complete
Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager/ National Field Sales Director accounts utilizing dashboard tools to meet or exceed Pro Forma targets. Escalates all margin and profits performance issues for immediate resolution. Communicates all issues to impacted business partners, operations, and sales
Assists Sales in completing product cross-reference files to shorten sales cycle
Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues including backorders, credit holds, EDI issues and sourcing problems. Communicates all issues quickly to Facility Solutions Account Development Manager and impacted functional areas. Monitors backorder reports generated by purchasing staff and communicates issues to buyers and inventory managers
Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities. All opportunities will quickly be escalated to Facility Solutions Account Development Manager and Facility Solutions National Field Sales Director for contact and go forward strategy
Monitors all deviated cost changes and price increases to ensure all changes have been made and communicates closely with Facility Solutions Account Development Manager when changes need to be made to pricing specifications
Prepares total cost savings analyses for customer opportunities. Working with Facility Solutions Account Development Manager and Business Development Executives, as well as the Bids / Pricing team, the customer, and vendors, develops customer facing analysis and presentations for sales
Coordinates demo and sample activities and supplies for new opportunities or programs

What we offer

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Fulltime

Regional Facilities Manager

JLL is seeking a Regional Facilities Manager to oversee integrated facilities ma...

Location

United States , Waukesha

Salary:

110000.00 - 140000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

8-10 years of experience leading Integrated Facilities Management teams/services
Strong leadership and relationship building skills
Strong interpersonal and problem-solving skills
Excellent verbal/written communication and presentations skills
Proven record of providing excellent internal and external customer service
Knowledge of Excel and ability to analyze data
Understanding commercial building systems including HVAC, electrical, plumbing, and life safety systems
Experience with computerized maintenance management systems (CMMS)

Job Responsibility

Manage day-to-day facilities operations for assigned regional portfolio encompassing office, industrial or mixed-use properties
Serve as primary facilities contact for assigned corporate clients, maintaining strong relationships and identifying opportunities for additional JLL services
Conduct regular client meetings, performance reviews, and strategic planning sessions
Support business development efforts through client referrals and portfolio expansion
Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Senior Facilities Manager

The Senior Facilities Manager is the key strategic and operational leader respon...

Location

United States , South San Francisco

Salary:

145900.00 - 182400.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or equivalent technical degree) or related field recommended
10+ years in facilities management, with a minimum of 5 years in a leadership or managerial capacity overseeing multi-disciplinary teams and integrated facilities operations
Proven experience leading an integrated facilities platform in a complex, multi-stakeholder corporate or industrial environment
Proficiency with Computerized Maintenance Management Systems (SAP preferred) and demonstrable competence in managing site operating budgets within financial systems
Deep understanding of mechanical, electrical, HVAC systems and related building infrastructure assets
Proven accountability for oversight and management of GxP, OSHA, and environmental compliance (Air, Water, Waste Management) in a regulated setting
Skilled in strategic business planning, financial forecasting, and resource allocation
Ability to influence results without direct authority, superior stakeholder and vendor relationship management, and excellent verbal and written communication
Ability to work in mechanical rooms, electrical areas, and confined spaces
Must be able to climb ladders, work at heights, and occasionally lift up to 50 lbs.

Job Responsibility

Facility Operations Leadership: Provide strategic oversight and technical governance for maintenance, utilities, lab services, and all facility operations while serving as the single point of accountability for operational performance to key client stakeholders and technical escalation point for complex facility issues
Compliance & Safety Management: Ensure strict adherence to all EHS, GMP, GxP standards, and local, state, federal regulations while establishing a Safety First culture and managing compliance with portfolio-wide initiatives and regulatory requirements
Asset & Maintenance Strategy: Oversee critical equipment vendor preventive maintenance schedules, develop long-term maintenance strategies for asset renewal and replacement, and govern maintenance backlog strategy including aging, critical, and GMP overdue mitigation
Team Leadership & Development: Manage site-level organizational structure ensuring appropriate staffing levels and skill sets, establish SMART objectives, provide superior employee management, actively develop team members, and maintain effective succession planning for all positions
Financial Management: Effectively manage site operating expenses to meet/exceed glide path savings targets, own development and management of operating budgets, provide timely financial variance analysis, and update 5-year facility capital/operating improvement project plans
Vendor & Contract Management: Maintain interface with third-party vendors ensuring total contract compliance, standardize service level agreements and scopes of work, support JLL Sourcing initiatives for vendor consolidation, and manage scope transitions following established JLL processes
Client Relationship Management: Measure and manage client feedback throughout the year, conduct formal and informal relationship meetings, serve as liaison for all services including janitorial, lab services, grounds, security, and waste management
Process Improvement & Innovation: Spearhead identification, development, and implementation of innovative best practices to increase operational efficiency, maintain site risk registers, lead business continuity planning, and conduct post-incident reviews for continuous improvement
Performance Monitoring: Monitor and improve planning and scheduling effectiveness including schedule compliance and backlog health, verify contractual KPI compliance, maintain documentation supporting performance reporting, and ensure vendor partners meet client expectations and SOW requirements
Strategic Support & Growth: Support Account Team on scope change initiatives and priority projects, actively seek scope expansion opportunities, demonstrate ability to apply new technology and corporate programs, and promote customer and JLL sustainability initiatives

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Facilities Manager

The Facilities Manager will manages comprehensive facility services across assig...

Location

United States , Chicago

Salary:

120000.00 - 132000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
Minimum 5 years of recent facilities management and supervision experience (within the past 7 years) for buildings totaling approximately 3 million square feet
Strong leadership and relationship building capabilities, along with excellent interpersonal skills and problem-solving ability
Proven track record of delivering exceptional internal and external customer service
Knowledge of standard business and accounting practices, plus proficiency in Excel with data analysis capabilities
Excellent verbal and written communication skills with strong presentation abilities
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premises
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Facilities Assistant Manager

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 06-09 years
Bachelor's degree

Job Responsibility

Preparation of Facilities Budget CAPEX and OPEX expenses for Chennai location
Tracking of Budget, AMC’s, O&M Expenses
Mapping of site requirements in CAPEX or OPEX category as per budget allocated
Timely generation of Purchase Requisitions in e-Connect to ensure release of Purchase order in time and execution of Agreements
Preparation of approval of process notes as per delegation of authority Matrix
Ensure compliance to Authority Matrix and specific Guidelines
maintain all necessary documents to ensure transparency and audit compliance
Checking and validation of documentation for vendor payment processing
Management of Capex expenses
Closely tracking of major spends i.e. Premises Rentals, O&M, Electricity, Water, Diesel etc. and reconciliation of accounts with suppliers

Fulltime

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Account Manager - Total Facilities Management

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