CrawlJobs Logo

Account Manager - Total Facilities Management

14forty.co.uk Logo

14forty

Location Icon

Location:
United Kingdom , Luton

Category Icon
Category:
Consulting

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

60000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced and credible Account Manager to lead a high‑profile Total Facilities Management (TFM) contract based in Luton. The contract covers a broad range of services, including cleaning, security, catering and hard services, and plays a critical role in delivering a seamless workplace experience for our client. This is a highly visible, client‑facing position and would suit someone who brings confidence, personality and strong leadership to everything they do. Someone who genuinely enjoys managing people and takes pride in delivering well‑run, high‑quality services. An interest in food and service culture will be a real advantage.

Job Responsibility:

  • Provide overall leadership of the TFM contract, covering hard and soft FM services
  • Act as the primary client contact, building effective relationships and managing escalations professionally
  • Oversee performance against KPIs and SLAs, ensuring consistent delivery and continuous improvement
  • Lead, engage and develop on‑site teams and subcontractors, creating a positive and high‑performing culture
  • Ensure full compliance with health & safety, statutory and contractual requirements
  • Manage financial performance, including budgets, forecasting and cost control
  • Prepare and present performance reports and attend regular client review meetings
  • Proactively identify opportunities for service enhancement, innovation and added value

Requirements:

  • Proven experience managing a cleaning and security contract within a facilities management environment
  • Experience of working on TFM contracts, with exposure to catering and hard services highly desirable
  • Several years’ experience in an Account Manager or similar senior operational role
  • Confident and credible in a client‑facing position, with excellent communication and stakeholder management skills
  • Strong people manager with the ability to motivate, support and challenge teams effectively
  • Commercially aware, with experience managing budgets and P&L accountability
  • Solid understanding of health & safety and compliance standards
  • An interest in food and service delivery, with a genuine focus on quality and customer experience
  • Relevant FM or technical qualifications (IOSH, NEBOSH, IWFM or similar) are desirable

Nice to have:

  • An interest in food and service culture
  • Relevant FM or technical qualifications (IOSH, NEBOSH, IWFM or similar)

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
14forty - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Account Manager - Total Facilities Management

Facilities Account Specialist

The Facility Solutions Specialist (FSS) serves as a key contributor within the F...
Location
Location
Salary
Salary:
65000.00 - 90000.00 USD / Year
staples.com Logo
Staples
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree and a minimum of five (5) years’ experience in a sales environment, issue resolution, customer service position: or an equivalent combination of education, training, and experience
  • Knowledge of strategic account system functionality, interfaces, market processes, order processing, sales, customer service, billing, receivables, picking/distribution, and information services required
  • Expert knowledge in MS Office software applications (specifically Excel, Word, and Power Point required)
  • Strong Excel knowledge with the capability to develop complex formulas to identify root causes or data patterns
  • Excellent data analysis skills
  • Good communication skills, both verbal and written
  • Excellent customer service skills
  • Good interpersonal skills
  • Detail oriented
  • Strong organizational and follow-through skills
Job Responsibility
Job Responsibility
  • Provides backup support for day-to-day account responsibilities for the Facility Solutions Account Development Managers/ National Field Sales Directors to provide them more time to execute the selling process to accounts
  • Provides support for Facility Solutions Business Development Executives in the sales development cycle
  • Provides project-based initiative support for ongoing accounts, including development of project plans and follow through on each of the initiatives until complete
  • Closely monitors revenue and profit performance of all Facility Solutions Account Development Manager/ National Field Sales Director accounts utilizing dashboard tools to meet or exceed Pro Forma targets. Escalates all margin and profits performance issues for immediate resolution. Communicates all issues to impacted business partners, operations, and sales
  • Assists Sales in completing product cross-reference files to shorten sales cycle
  • Closely monitors service levels of all vertical accounts utilizing dashboard tools and quickly escalates to resolution all service performance issues including backorders, credit holds, EDI issues and sourcing problems. Communicates all issues quickly to Facility Solutions Account Development Manager and impacted functional areas. Monitors backorder reports generated by purchasing staff and communicates issues to buyers and inventory managers
  • Point of contact for local Facility Solutions teams for new Facility Solutions national opportunities. All opportunities will quickly be escalated to Facility Solutions Account Development Manager and Facility Solutions National Field Sales Director for contact and go forward strategy
  • Monitors all deviated cost changes and price increases to ensure all changes have been made and communicates closely with Facility Solutions Account Development Manager when changes need to be made to pricing specifications
  • Prepares total cost savings analyses for customer opportunities. Working with Facility Solutions Account Development Manager and Business Development Executives, as well as the Bids / Pricing team, the customer, and vendors, develops customer facing analysis and presentations for sales
  • Coordinates demo and sample activities and supplies for new opportunities or programs
What we offer
What we offer
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
  • Fulltime
Read More
Arrow Right

Account Manager

Pareto FM are seeking an experienced and commercially minded Account Manager to ...
Location
Location
United Kingdom , Weymouth
Salary
Salary:
60000.00 - 65000.00 GBP / Year
paretofm.com Logo
paretofm
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Facilities Management / TFM Account Management
  • Strong background in client-facing operational leadership roles
  • Confident managing multi-site or complex service environments
  • Strong commercial awareness with experience managing budgets and financial performance
  • Excellent communication and stakeholder management skills
  • Ability to lead teams and influence performance across multiple service streams
  • Calm, organised, and solutions-focused under pressure
  • Strong understanding of compliance, H&S, and service delivery standards
Job Responsibility
Job Responsibility
  • Full ownership of a regional Total Facilities Management (TFM) account
  • Lead operational delivery across multiple occupied sites within the portfolio
  • Act as the senior point of contact for client stakeholders
  • Ensure consistent delivery of contracted services and performance standards
  • Oversee operational teams and service partners across hard and soft services
  • Drive compliance, health & safety, and statutory obligations across all sites
  • Manage financial performance including budgeting, forecasting, and cost control
  • Monitor KPI/SLA performance and implement corrective action where required
  • Support mobilisation, transformation, and continuous improvement initiatives
  • Manage supplier and subcontractor performance to ensure value and quality
What we offer
What we offer
  • £5,000 car allowance
  • Fulltime
Read More
Arrow Right

Facilities Manager

The Facilities Manager will manages comprehensive facility services across assig...
Location
Location
United States , Chicago
Salary
Salary:
120000.00 - 132000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
  • Minimum 5 years of recent facilities management and supervision experience (within the past 7 years) for buildings totaling approximately 3 million square feet
  • Strong leadership and relationship building capabilities, along with excellent interpersonal skills and problem-solving ability
  • Proven track record of delivering exceptional internal and external customer service
  • Knowledge of standard business and accounting practices, plus proficiency in Excel with data analysis capabilities
  • Excellent verbal and written communication skills with strong presentation abilities
  • Candidates must be authorized to work in the United States without sponsorship
Job Responsibility
Job Responsibility
  • Manage the performance and outcomes of assigned staff reporting to the position
  • Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
  • Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
  • Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
  • Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
  • Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
  • Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premises
  • Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
  • Involved in compensation planning process
  • For every direct report, build actionable and measurable career development plans
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Regional Facilities Manager

JLL is seeking a Regional Facilities Manager to oversee integrated facilities ma...
Location
Location
United States , Waukesha
Salary
Salary:
110000.00 - 140000.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-10 years of experience leading Integrated Facilities Management teams/services
  • Strong leadership and relationship building skills
  • Strong interpersonal and problem-solving skills
  • Excellent verbal/written communication and presentations skills
  • Proven record of providing excellent internal and external customer service
  • Knowledge of Excel and ability to analyze data
  • Understanding commercial building systems including HVAC, electrical, plumbing, and life safety systems
  • Experience with computerized maintenance management systems (CMMS)
Job Responsibility
Job Responsibility
  • Manage day-to-day facilities operations for assigned regional portfolio encompassing office, industrial or mixed-use properties
  • Serve as primary facilities contact for assigned corporate clients, maintaining strong relationships and identifying opportunities for additional JLL services
  • Conduct regular client meetings, performance reviews, and strategic planning sessions
  • Support business development efforts through client referrals and portfolio expansion
  • Manage the performance and outcomes of assigned staff reporting to the position
  • Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
  • Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
  • Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
  • Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
  • Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Senior Facilities Manager

The Senior Facilities Manager is the key strategic and operational leader respon...
Location
Location
United States , South San Francisco
Salary
Salary:
145900.00 - 182400.00 USD / Year
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or equivalent technical degree) or related field recommended
  • 10+ years in facilities management, with a minimum of 5 years in a leadership or managerial capacity overseeing multi-disciplinary teams and integrated facilities operations
  • Proven experience leading an integrated facilities platform in a complex, multi-stakeholder corporate or industrial environment
  • Proficiency with Computerized Maintenance Management Systems (SAP preferred) and demonstrable competence in managing site operating budgets within financial systems
  • Deep understanding of mechanical, electrical, HVAC systems and related building infrastructure assets
  • Proven accountability for oversight and management of GxP, OSHA, and environmental compliance (Air, Water, Waste Management) in a regulated setting
  • Skilled in strategic business planning, financial forecasting, and resource allocation
  • Ability to influence results without direct authority, superior stakeholder and vendor relationship management, and excellent verbal and written communication
  • Ability to work in mechanical rooms, electrical areas, and confined spaces
  • Must be able to climb ladders, work at heights, and occasionally lift up to 50 lbs.
Job Responsibility
Job Responsibility
  • Facility Operations Leadership: Provide strategic oversight and technical governance for maintenance, utilities, lab services, and all facility operations while serving as the single point of accountability for operational performance to key client stakeholders and technical escalation point for complex facility issues
  • Compliance & Safety Management: Ensure strict adherence to all EHS, GMP, GxP standards, and local, state, federal regulations while establishing a Safety First culture and managing compliance with portfolio-wide initiatives and regulatory requirements
  • Asset & Maintenance Strategy: Oversee critical equipment vendor preventive maintenance schedules, develop long-term maintenance strategies for asset renewal and replacement, and govern maintenance backlog strategy including aging, critical, and GMP overdue mitigation
  • Team Leadership & Development: Manage site-level organizational structure ensuring appropriate staffing levels and skill sets, establish SMART objectives, provide superior employee management, actively develop team members, and maintain effective succession planning for all positions
  • Financial Management: Effectively manage site operating expenses to meet/exceed glide path savings targets, own development and management of operating budgets, provide timely financial variance analysis, and update 5-year facility capital/operating improvement project plans
  • Vendor & Contract Management: Maintain interface with third-party vendors ensuring total contract compliance, standardize service level agreements and scopes of work, support JLL Sourcing initiatives for vendor consolidation, and manage scope transitions following established JLL processes
  • Client Relationship Management: Measure and manage client feedback throughout the year, conduct formal and informal relationship meetings, serve as liaison for all services including janitorial, lab services, grounds, security, and waste management
  • Process Improvement & Innovation: Spearhead identification, development, and implementation of innovative best practices to increase operational efficiency, maintain site risk registers, lead business continuity planning, and conduct post-incident reviews for continuous improvement
  • Performance Monitoring: Monitor and improve planning and scheduling effectiveness including schedule compliance and backlog health, verify contractual KPI compliance, maintain documentation supporting performance reporting, and ensure vendor partners meet client expectations and SOW requirements
  • Strategic Support & Growth: Support Account Team on scope change initiatives and priority projects, actively seek scope expansion opportunities, demonstrate ability to apply new technology and corporate programs, and promote customer and JLL sustainability initiatives
What we offer
What we offer
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Fulltime
Read More
Arrow Right

Assistant Catering Sales Manager

Provides sales support to the Sales organization, as well as individual hotels. ...
Location
Location
India , Nashik
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing or related professional area
Job Responsibility
Job Responsibility
  • Provides sales support to the Sales organization, as well as individual hotels
  • Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives
  • Supports sales for new hotel openings, renovation and repositioning and sales support for priority hotels identified by the regional team
  • Drives customer loyalty by delivering service excellence throughout each customer experience
  • Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property
  • Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters
  • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Partners with Sales to identify new group/catering business and achieve personal and property revenue goals
  • Fulltime
Read More
Arrow Right

Assistant Catering Sales Manager

Provides sales support to the Sales organization, as well as individual hotels. ...
Location
Location
India , Nashik
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the sales and marketing, guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 2 years experience in the sales and marketing or related professional area
Job Responsibility
Job Responsibility
  • Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property
  • Provides sales support to the Sales organization, as well as individual hotels
  • Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and sales executives
  • Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters
  • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
  • Closes the best opportunities for the property based on market conditions and property needs
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Partners with Sales to identify new group/catering business and achieve personal and property revenue goals
  • Assists with selling, implementation and follow-through of group sales promotions
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
  • Fulltime
Read More
Arrow Right

Director of HSE & Facilities

The Director of HSE (Health, Safety, and Environment) & Facilities is a senior l...
Location
Location
United States , Salt Lake City
Salary
Salary:
150000.00 - 175000.00 USD / Year
torus.co Logo
Torus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10 years of progressive experience in HSE, facilities management, or a combination of both, with at least 5 years in a leadership/management role
  • Demonstrated experience managing multi-site or large-scale facility operations
  • Proven track record of building and sustaining a strong safety culture with measurable results
  • Experience managing capital projects, budgets of $5M+, and cross-functional teams
  • Expert knowledge of OSHA, EPA, NFPA, and other relevant regulatory frameworks
  • Strong understanding of building systems (HVAC, electrical, plumbing, fire/life safety) and equipment maintenance best practices
  • Proficiency with CMMS (Computerized Maintenance Management Systems), EHS management software, and Microsoft Office Suite
  • Excellent leadership, communication, and interpersonal skills with the ability to influence at all organizational levels
  • Strong project management skills with the ability to manage multiple priorities simultaneously
  • Analytical mindset with the ability to use data to drive decisions and continuous improvement
Job Responsibility
Job Responsibility
  • Build, lead, mentor, and develop a high-performing HSE & Facilities team, including hiring, training, performance management, and succession planning
  • Develop and manage the annual HSE & Facilities budget, including operating expenses and capital expenditure planning and execution
  • Own communications with senior leadership on HSE performance, facilities condition, associated projects status, and budget performance
  • Collaborate cross-functionally with Operations, Engineering, Human Resources, Finance, and other departments to align HSE and facilities strategies with business objectives
  • Stay current with industry best practices, emerging regulations, and new technologies in HSE and facilities management
  • Champion sustainability and energy efficiency initiatives to reduce the organization's environmental footprint and operating costs
  • Develop, implement, and continuously improve company-wide HSE policies, programs, and procedures in compliance with OSHA, EPA, and all applicable federal, state, and local regulations
  • Lead the organization's safety culture initiatives, driving engagement and accountability at every level especially electrical safety
  • Oversee hazard identification, risk assessments, job hazard analyses (JHAs), and the implementation of effective controls
  • Direct incident investigation processes, root cause analyses, and corrective/preventive action plans
What we offer
What we offer
  • Employee Rewards Package including equity
  • 401(k) Retirement Savings Plan
  • Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
  • Dental insurance
  • and Vision insurance
  • Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO
  • 10-days paid company holidays
  • Waiting period-free 100% paid parental leave
  • Torus paid Life with option to purchase additional coverage
  • Voluntary Short- and Long-Term Disability Insurance
  • Fulltime
Read More
Arrow Right