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Account Manager Team Leader - EMEA Market

Portugal, Algés · Job Posted February 13, 2026
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Job Description

Are you ready to leverage your luxury hotel experience in a dynamic, technology-driven environment? At GuestCentric, we're offering an exciting opportunity to join our team as an Account Manager Team Leader focused on the EMEA market. This role is perfect for professionals looking to transition from traditional hospitality into the fast-evolving world of hospitality tech. Bring your rich experience and passion for exceptional service to help hotels elevate their digital presence and guest experience.

Job Responsibility

  • Building Strong Relationships
  • Customer Satisfaction and Retention
  • Contract Negotiation and Enforcement
  • Identifying Growth Opportunities
  • Solution-oriented Approach
  • Industry Trends and Innovations
  • Feedback Loop for Product Development
  • Document Client Interactions
  • Detailed Reporting
  • Goal Setting and Achievement
  • Lead, manage, and support a team of 2-3 Account Managers: ensure clear priorities, performance, and accountability, while driving process automation through AI tools

Requirements

  • 5+ years in Hospitality Sales or Account Management, with a strong background in luxury hotels
  • Proven ability to manage and grow long-term client relationships
  • Fluent in Portuguese and English, with excellent written and verbal communication skills
  • Enjoys connecting with new people, engaging in meaningful conversations with customers, fully understanding their reality, learning from their experiences and building lasting relationships
  • Prefers engaging directly with clients through phone or in-person meetings
  • Strong understanding of B2B sales and contract negotiations
  • Ability to identify upselling opportunities and articulate the value of additional services
  • Self-motivated, confident, and driven to achieve success in a dynamic and performance-driven team environment
  • Eager to learn and apply the latest hospitality tech solutions
  • Capable of thinking critically and offering creative solutions, with a focus on getting things done efficiently
  • Strong interpersonal skills, with the ability to tailor your approach to different client personalities and needs

What we offer

  • birthday day-off
  • health insurance
  • mentoring
  • professional coaching
  • family-friendly policies
  • hybrid flexibility

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