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Are you ready to leverage your luxury hotel experience in a dynamic, technology-driven environment? At GuestCentric, we're offering an exciting opportunity to join our team as an Account Manager Team Leader focused on the EMEA market. This role is perfect for professionals looking to transition from traditional hospitality into the fast-evolving world of hospitality tech. Bring your rich experience and passion for exceptional service to help hotels elevate their digital presence and guest experience.
Job Responsibility:
Building Strong Relationships
Customer Satisfaction and Retention
Contract Negotiation and Enforcement
Identifying Growth Opportunities
Solution-oriented Approach
Industry Trends and Innovations
Feedback Loop for Product Development
Document Client Interactions
Detailed Reporting
Goal Setting and Achievement
Lead, manage, and support a team of 2-3 Account Managers: ensure clear priorities, performance, and accountability, while driving process automation through AI tools
Requirements:
5+ years in Hospitality Sales or Account Management, with a strong background in luxury hotels
Proven ability to manage and grow long-term client relationships
Fluent in Portuguese and English, with excellent written and verbal communication skills
Enjoys connecting with new people, engaging in meaningful conversations with customers, fully understanding their reality, learning from their experiences and building lasting relationships
Prefers engaging directly with clients through phone or in-person meetings
Strong understanding of B2B sales and contract negotiations
Ability to identify upselling opportunities and articulate the value of additional services
Self-motivated, confident, and driven to achieve success in a dynamic and performance-driven team environment
Eager to learn and apply the latest hospitality tech solutions
Capable of thinking critically and offering creative solutions, with a focus on getting things done efficiently
Strong interpersonal skills, with the ability to tailor your approach to different client personalities and needs