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Account Manager Team Lead

xelix.com Logo

Xelix

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 - 80000.00 GBP / Year
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Job Description:

As the Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our mid-market customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow mid-market accounts, and drive measurable business outcomes.

Job Responsibility:

  • Lead, mentor, and develop a high-performing team of Mid-Market Account Managers
  • Drive team performance to achieve renewal, retention, and expansion targets
  • Manage a select portfolio of strategic mid-market accounts to model best-in-class customer engagement
  • Guide your team in developing and executing account plans that promote long-term customer success and revenue growth
  • Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability
  • Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes
  • Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn
  • Report on team KPIs and business metrics, providing insights and recommendations to senior leadership
  • Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts

Requirements:

  • 5+ years of experience in Account Management in a B2B SaaS or technology-driven company
  • Minimum of 1-2 years of experience leading a team
  • A proven record of achieving or surpassing renewal and expansion targets
  • Exceptional communication, coaching, and relationship-building skills
  • Strong analytical and problem-solving abilities
  • comfortable working with data to guide decisions
  • Experience using HubSpot CRM is highly desirable
  • Must have experience with MEDDIC
  • A proactive, collaborative approach and the ability to influence cross-functional teams
  • Passion for developing people, improving processes, and delivering exceptional customer value
What we offer:
  • 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office
  • On-site gym and cycle to work scheme
  • Employee discount at over 100 retailers
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £1,000 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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