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Account Manager Support - German Speaking

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Yokoy

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Location:
Spain , Barcelona

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

At Perk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth.

Job Responsibility:

  • Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages
  • Act as Perk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk
  • Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow
  • Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey
  • Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts

Requirements:

  • Native or advanced level of German and fluent English
  • Interest in the Travel industry and/or SaaS products
  • A self-starter who thrives in a fast-paced, high-volume environment
  • Customer-focused with a passion for problem-solving
  • A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes
  • Eager to create efficiencies and open to incorporating AI and other tech to streamline your work
  • Basic commercial acumen to identify growth opportunities
  • motivation and hunger to learn
What we offer:
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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