Account Manager, Strategic Accounts Jobs

Atlassian

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Sales

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Not provided

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Job Description:

The Account Management team looks to deepen relationships with customers, explore how to solve their most complex challenges, and help them realise value across Atlassian's solutions. The role involves owning retention and accelerating expansion of Atlassian's core products and services, contributing to the transformation of our largest Enterprise customers worldwide.

Job Responsibility:

Accelerate revenue growth by using existing customer footprints to maximize expansion through a tops-down, solution-oriented approach
Develop Senior and Executive relationships over video conferences and in-person
Manage high-value renewals & expansion across a sizable product portfolio
Oversee growth opportunity management and sales cycles end-to-end
Partner with our Sales team on account planning and driving total book of business growth through competitive, market and white space analysis
Increase customer awareness of Atlassian's product portfolio to discover cross-sell and upsell opportunities
Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
Forecast accountability for your owned book of business
Identify pockets of risk in your Customer's portfolio and assessing solutions to reduce issues before they impact customer satisfaction
Manage up internally to provide awareness and advocacy of customer needs
Influence cross-functional partners toward mutually beneficial outcomes

Requirements:

Generally, 7+ years experience in account management, inside sales, customer success or other relevant business areas
Proven experience selling Enterprise SaaS products across a global account footprint
Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures
Experience meeting or exceeding performance goals
Experience managing high-revenue customer engagements with Enterprise-level customers
Experience managing complex, end-to-end sales cycles
Experience working with Channel Partners & GSIs to retain and grow customer accounts
Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
Experience using Salesforce, Clari and Tableau
Experience analysing data to support identifying opportunity and projecting growth trajectories

What we offer:

Health and wellbeing resources
Paid volunteer days

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Account Manager, Strategic Accounts