Account Manager, Strategic Accounts (USCAN Procurement)

The Account Manager, Strategic Accounts, manages a portfolio of accounts to drive long-term utilization, customer satisfaction, and growth. The role provides strategic continuity across onboarding, early enablement and ongoing lifecycle management to ensure continuity of the client experience, reinforce adoption plans, and prepare for a seamless transition. Following onboarding completion and handoff, the Account Manager assumes full strategic and operational ownership of ongoing account management, leading relationship management, monitoring performance, expanding program penetration across products and services, and independently shaping account engagement and growth strategies in partnership with the Senior Manager, Strategic Accounts, and key stakeholders to support renewals. Through proactive engagement, data-driven insights, and exercise of senior judgment in complex client scenarios, the Account Manager strengthens client partnerships and influences portfolio-level retention and growth outcomes across the U.S. and Canada portfolio.