Account Manager, SME & Growth Job at Airwallex (Singapore)

Account Manager, SME & Growth

As an Account Manager at Airwallex, you will work cross functionally, engaging w...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

At least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
Strong verbal and written communication in both Cantonese (Chinese) & English
Experience working with complex sales, comfortable selling to C-level executives
Ability to build meaningful, collaborative relationships
Exceptional communication skills
Problem-solving skills, ability to simplify complexity
Success-oriented and accountable for delivering key outcomes, including KPIs and revenue targets
Technically minded with prior experience in API B2B sales or account management for a similar organisation

Job Responsibility

Build deep relationships with your portfolio to understand needs & provide value-based solutions
Be an advocate for Airwallex and ensure SME customers are using services to their full potential
Achieve revenue targets by focusing on input metrics
Forecast & build out a pipeline within Salesforce to track numbers
Build relationships with internal stakeholders to share customer insights & help build product roadmap

Fulltime

Account Manager, SME & Growth

As an Account Manager at Airwallex, you will own the relationship with our SME c...

Location

Vietnam , Ho Chi Minh City; Hanoi

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Strong Hustle: You love sales, and are driven and resilient to achieve KPIs
Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions
Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally
Communication Skills: Strong verbal and written communication in English and Vietnamese. Proficiency in Mandarin will be added advantage
Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively
Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues
Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share
Industry Experience: 1-2 years experience in account management, with proven track record of driving revenue growth within existing accounts. Exposure to start-up and fintech environments preferred

Job Responsibility

Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs
Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform
Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products
Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed
Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry

Fulltime

Account Manager, SME & Growth

The Account Manager role is a key sales role at Airwallex. This role will work w...

Location

Australia , Melbourne; Sydney

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Account Management experience - at least 2-3+ years of B2B experience managing and growing technology/fintech relationships with a large book of accounts
Worked previously with complex sales, feeling comfortable selling to C-level executives
A relationship builder
Exceptional communication skills
A problem solver
Want to build something great – resilient, driven, creative, patient but persistent, adaptable, and work well under pressure
Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
Technically minded and have prior experience working in API B2B sales or account management for a similar organisation

Job Responsibility

Build deep relationships with your portfolio to best understand customer needs & provide value-based solutions utilising our range of products and services
Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
Build relationships with internal stakeholders to share customer insights & help build out the roadmap of products from this

Fulltime

Account Manager, SME & Growth

As an Airwallex Account Manager, you will build relationships with our existing ...

Location

United Kingdom , London

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Customer-facing account management experience in a tech/software business
Ability to manage complex sales cycles
+4 years of proven experience in a sales role focused on existing customers
Strong analytical skills / strategic experience - be comfortable using data to build your strategy and QBRs
Track record of managing complex accounts and crafting account plans
Knowledge of APIs is a must
Leadership experience
Strong verbal and written communication skills in English required
Demonstrated experience in delighting customers
Natural intelligence, networking skills and problem-solving

Job Responsibility

Be an advocate for Airwallex and ensure our customer base are utilising their investment in Airwallex
Be an advocate for your customer and their voice inside of Airwallex
Educate our customers on how to leverage the full range of Airwallex products
Build strong relationships with customers and with our internal teams
Develop a deep understanding of our customers needs and growth areas through QBR’s
Ability to understand complex technical requirements and craft solutions across multiple products
Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales
Superior verbal and written communication skills in English is a must
Ability to operate in a highly ambiguous and fast-paced environment
Strong interest in technology and a deep understanding of space

Fulltime

Sales Manager, SME & Growth

UAE is a key expansion market for our EMEA region and will play a critical role ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Proven experience of at least 8 years in sales, revenue growth, or go-to-market leadership, driving cross-functional teams to achieve ambitious targets
Demonstrated ability to build and scale a high-performing team in dynamic, high-growth environments, with a track record of fostering team engagement and success
Strong analytical and data-driven approach to strategy formulation and execution, with experience in leveraging market and customer insights to optimise commercial outcomes
Excellent communication and stakeholder management skills, with the ability to collaborate across diverse teams, influence global product strategies, and represent the organisation externally

Job Responsibility

Drive SME Performance: Lead and partner with the Sales Development, Direct Sales, Account Management, and Channel teams to exceed the UAE targets and set new benchmarks for excellence
Execute Commercial Strategy: Formulate and deliver the end-to-end SME go-to-market strategy. Utilise data-driven insights to identify key revenue channels, driving sustainable growth and profitability against annual OKRs
Customer & Product Engagement: Interface directly with the market to lead strategic deal-making. Partner with the global Product team to translate customer feedback into actionable product strategies
Leadership: Recruit and retain world-class talent to build a positive, high-performing sales culture. Lead quarterly UAE Sales Kick-Offs to align the SME team on vision and execution
Brand Ambassadorship: Strengthen the Airwallex brand across the UAE by representing the company at key events. Collaborate with global teams to ensure local commercial strategies align with our worldwide vision

Fulltime

Sales Manager, SME & Growth

As a Sales Manager, Japan, you will actively contribute to the country’s sales s...

Location

Japan , Tokyo

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Proven experience leading high-performing sales teams, with a strong track record of delivering growth and managing full-cycle sales teams in Japan, preferably in a tech/startup environment
Demonstrated ability to contribute towards and execute strategic go-to-market plans and work cross-functionally across strategy, marketing, product, and operations teams
Proven experience in developing and scaling channel/indirect sales programs in the Japanese market
Deep understanding of the Japanese SME and startup landscape, including cultural nuance, decision-making structures, and competitive dynamics
Passion for sales and a hands-on, ownership mindset - you’re ready to prospect, pitch, follow up, and close deals end-to-end
Ability to navigate competing priorities in a fast-paced environment, with a strong accountability for outcomes
Strong leadership, communication, and interpersonal skills - comfortable representing the company with clients, partners, and external stakeholders, as well as being a trusted leader within the Japan sales team
Analytical and execution-driven mindset with strong commercial instincts
Native-level fluency in Japanese with business-level proficiency in English (spoken and written) to lead local teams and communicate with global stakeholders

Job Responsibility

Actively contribute towards and execute the go-to-market strategy for Japan, including direct sales and channel-driven approaches, aligned with company-wide goals
Build, manage, and mentor the Japan sales team, ensuring strong execution, continuous improvement, and career development
Design and scale a robust channel partner program in Japan - identifying, onboarding, and enabling partners (e.g., e-commerce/digital agencies, incorporation agents, accountants etc.) to generate high-quality referrals and drive growth
Act as a thought leader and Airwallex brand ambassador, building strategic relationships with key ecosystem players including start-up investors, accelerators, and other relevant communities
Partner with marketing teams to launch high-impact campaigns and co-marketing activities with both direct and channel leads
Provide strategic market feedback to product and operations teams to shape offerings and ensure strong local product-market fit in Japan
Report on sales performance, pipeline, and partner impact, with a focus on data-driven decision making and accountability

Fulltime

Sales Manager, SME & Growth

Airwallex aspires to partner with the most ambitious businesses globally. The SM...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales
Strong inside and outbound sales experience with demonstrated success winning Retail and/or F&B customers in Hong Kong
Excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders
Ability to understand complex technical requirements (e.g., integrations with POS/OMS/ERP/eCommerce/ordering platforms) and craft solutions across multiple products
Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles
Strong analytical skills and an organized way of working
Superior verbal and written communication skills in English, Cantonese, and Mandarin

Job Responsibility

Be accountable for increasing revenue and new client acquisition across Retail and F&B SMEs in Hong Kong
Owning the full sales cycle and territory management from prospecting to close
Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period
Representing Airwallex at client meetings and events
Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting
You are success-oriented and hold yourself accountable for delivering key outcomes
You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results

Fulltime

Strategic Account Manager (SME)

We are seeking a high-energy, results-driven Strategic Account Manager (SME) to ...

Location

France , Paris

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Native or bilingual fluency in French and professional proficiency in English
At least 5 years of experience in Account Management or Sales, specifically managing SME or Mid-Market portfolios
Prior experience within the Fintech or Payments industry is a significant plus. Deep knowledge of card issuing, acquiring, FX, or global payment rails will be key to your success
You have a "product-first" mindset. You are comfortable discussing API documentation, payment flows, and technical integrations with both CFOs and technical stakeholders
A proven track record of hitting and exceeding sales/upsell targets. You are motivated by impact and "closing the gap."
Strong ability to multi-task and prioritise. You are comfortable managing 50+ accounts without letting opportunities slip through the cracks
You are a self-starter who looks for creative solutions and isn't afraid to "roll up your sleeves" to build a new market from the ground up

Job Responsibility

Drive Revenue Growth: Own the upsell and cross-sell strategy for your portfolio to exceed quarterly expansion targets and revenue KPIs
Product Mastery & Advisory: Become a power-user of the Airwallex platform. You will act as a product advisor, deeply understanding your clients' technical setups to recommend the right API configurations or feature sets
Strategic Prioritization: Manage a high-volume portfolio (50+ accounts) by implementing a rigorous framework to identify and focus on high-impact growth opportunities
Voice of the Customer (Product Advocacy): Partner closely with Product and Engineering teams. You won't just report bugs
you will translate client needs into product requirements to help shape the Airwallex roadmap for the French market
Founding Contribution: Help build and refine the AM "playbook" for France, ensuring our onboarding and activation processes are seamless and scalable
Retention & Health: Monitor account health and product usage metrics proactively to mitigate churn and ensure long-term platform loyalty

What we offer

competitive salary plus valuable equity within Airwallex
a collaborative environment that encourages creativity, ownership, and professional growth

Fulltime

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Account Manager, SME & Growth

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